Professional Development Manager

at  WS Audiology Americas

ABOUT US:

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

REQUIREMENTS:

• Excellent verbal, written and interpersonal communication skills.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Must be self-motivator and self-starter with solid time management skills
• Must be able to effectively deal with people at all levels (internal and external) of the Company.
• Creative ability, writing proficiency.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• 1-5 years of experience preferred.
• Must be proficient with Microsoft Office Suite including ability to create Power Point presentations.

• Partner with Professional Development Team & Operations Teams to define and implement HearUSA’s Service Model, Simply Excellent Hearing Care, as it related to all CES and HCPs.
• Build and deliver interactive and engaging training programs for all HearUSA employees. Applying adult learning theories to ensure employees get the best out of their development.
• Become proficient in SmartSheets and Learning Management Systems, inc. Eloomi, to build tools to track attendance, participation and performance for programs.
• Monitor and report outcomes of the programs to field leadership, quality management and professional development managers.
• Master all aspects of the CES I & II and Tech roles to optimize their continued professional development. Working in partnership with Ops to create educational materials that align with Company processes & values.
• Gain understanding in the HCP role to optimize the non-clinical training for their training programs, including monthly training blocks.
• Deliver non-clinical training with passion and expertise during all virtual and in-person events, including monthly training blocks, Learning Tracks & Beyond Together meetings.
• Update and maintain all relevant materials in the Zipline Library. Be conscientious to curate content to ensure only up-to-date, high-quality, branded materials are uploaded.
• Administrative duties for the Professional Development Team, including assisting with Continuing Education (CE) Units.
• Embrace HearUSA culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.