Professional Services Consultant

at  ESKER DOCUMENT AUTOMATION ASIA PTE LTD

Role Description:
Responsible for the implementation of a suite of software and SaaS solutions, customer assessment, project scoping, configuration, installation, training, testing, production switch over, project go-live, documentation and reporting. The role involves business analysis, and technical consultation throughout the project lifecycle.
Key Tasks/Duties:

Pre-Sales:

• Provide and demonstrate systems prototypes, bid for projects and write technical proposals.
• Support marketing activities in exhibitions, presentations and workshops. Consultation:
• Deliver technical professional services and solutions remotely or on-site
• Assess customers’ requirements and business needs, analyze their documents work flow, define business rules, design solutions and document project scope
• Install and configure Esker solutions, customize solutions in JavaScript
• Deliver customer empowerment through training, successful handover of all required collateral and knowledge to ensure customers/partners use and grow our solutions post project closure.
• Perform Project and Customer Management to successfully deliver project outcomes and ensure customers receive maximum value from our products. Post Sales:
• Attend to technical problems pertaining to installations and configurations, features request and issues arising from system bugs
• Escalate complex technical problems to 2nd level support and Esker R&D team for resolution and optimal customer satisfaction
• Continue to uphold and build the maturity of Professional Services to meet the team’s and the wider organization’s goals
• Keep up-to-date the latest development and knowledge of Esker solutions
• Keep abreast of evolving customers’ requirements, advocate and identify Esker offerings to expand Esker software footprint

Educational Requirements:

• Bachelor or Master degree in Computer Science or Software

Engineering. Required Work Experience:

• At least 5 years’ experience in software implementations preferably in a software company or system integrator
• We are open to hire fresh graduate and provide training upon joining. Fresh graduate with scripting experience and exposure to computer languages will be considered. Technical knowledge:
• Good knowledge of ERP logics like SAP, JDE or Oracle (AP, FI, MM) or accounting software (Sage, Coda, Sun Account) is a bonus
• Good knowledge of Java Script or any other scripting language
• Knowledge and practical experience of cloud solutions
• Exposure with relational databases (Oracle, DB2, SQL Server), Microsoft Windows Server, integration with SAP or other major ERP is a bonus.
• Basic understanding in the areas of accounting and finance is a plus

Please refer the Job description for details