Professional Services Leader - Europe / Africa Region (Hybrid Work Schedule)

at  Quorum Software

PROFESSIONAL SERVICES LEADER - EUROPE/AFRICA REGION

Location: Europe – London, England, United Kingdom or Barcelona, Spain or Stavanger, Norway or Trondheim, Norway or Groningen, Netherlands
Model of Work: Hybrid
Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment? Now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.
Quorum Software is the world’s largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum’s proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

REQUIREMENTS

• Bachelor’s degree or equivalent in technology or business
• 10+ years in software implementations, preferably large enterprise solution implementations
• 5+ years leadership experience managing and growing teams of 60+ people
• Deep Oil & Gas domain expertise (Upstream, Midstream, & Planning)
• Demonstrated history of successfully running a $15M+ services business with specific revenue, margin, and CSAT targets with a focus on expansion
• Comfortable providing strategic advice to senior executives on business operations and goals
• Communicates effectively with senior executives in either a sales or delivery context
• Proactively addresses customer and internal issues quickly and effectively
• Proven experience collaborating with partner networks to sell and deliver services
• Excellent verbal and written communication skills and the ability to effectively deliver presentations at all levels of the organization
• The ability to understand business goals and quickly recommend innovative yet pragmatic approaches to achieve them
• Strong organizational skills and an ability to prioritize multiple responsibilities/projects
• Demonstrated ability to collaborate with peers in a team-oriented environment
• Effective project management and change management skills
• Strong leadership skills, driving positive and rewarding culture
• Strong people skills, capable of proactively driving solutions across organizations
• Familiar with PSA (Professional Services Automation) tools to manage and report on the business
• Proficient in MS Office applications (PowerPoint, Word, Excel) as analysis and communication tools
• Fluent in English (written and verbal), additional languages a plus
• Ability to travel internationally up to 50%

PREFERRED SKILLS

• Experience in gas and liquids transportation and marketing preferred but not required
• Strong project management experience, preferably with agile methodologies

• Running a $15M+ annual professional services business with significant growth opportunities involving multiple solutions driving successful project deliveries across the EC, PE&R and DaWinci product sets today, and legacy Quorum solution sets in the future
• Drive quality, customer satisfaction, and consistency across customer projects
• Grow, manage, and lead a high performing team of employees and contractors
• Hitting revenue, margin, and CSAT targets for the services business
• Forecasting the services revenues with a 2% accuracy target with no surprises at quarter end
• Manage customer satisfaction across software implementation projects including managing relationships with Customer leadership
• Working effectively with Sales and prospects to effectively solution and win quality business in a timely fashion
• Long-term planning to ensure Europe/Africa needs are met for existing and new customers
• Effectively staffing the right skills to the right opportunities and projects to fulfill customer demand
• Responsible for overall talent in market segment, including both the recruitment and development of personnel to meet critical needs and mitigate potential resource risks in the organization
• Create a positive and rewarding workplace for a multi-cultural employee base
• Be able to effectively contribute to and communicate Company and Services organizational goals and ensure key performance indicator alignment across business segments
• Be able to effectively define market segment organizational roles and responsibilities and ensure alignment across Global services
• Drive effective cross-organizational collaboration across Sales, Product, R&D, Support, and Customer Success
• Contribute to a strong team culture in the professional services organization
• Taking on special projects to address specific needs across the business
• And other duties as assigned