Program Administrator 1

at  State of Ohio Jobs

OFFICE OF LEGAL & ACQUISITION SERVICES

The Office of Legal and Acquisition Services (OLAS), Bureau of State Hearings conducts fair hearings and provides due process for appeals related to the program benefits administered by the Ohio Department of Job and Family Services and its state partner agencies.

• Serves as a liaison between the OLAS, Bureau of State Hearings and the Office of Information Services partners for the Hearing and Appeals Tracking System (HATS X) and the public-facing SHARE portal.
• Provides technical assistance and training including creating training materials for stakeholders.
• Responds to inquiries from BSH, partner agency staff and county staff including provisioning and deprovisioning HATS X and SHARE users.
• Serves as subject matter expert for program area and performs user acceptance testing and deployment point-of-contact.
• Performs administrative duties in support of the Bureau including reports.
  Challenges: The Bureau of State Hearings is a fast-paced, production environment due to the volume of work and the requirement to meet federal standards and timelines. You should be able to recognize and shift priorities as necessary and respond to stakeholder inquiries in a timely manner.
  Necessary Skills: You must be able to operate a personal computer and all applicable ODJFS software applications. You should be able to promptly respond to inquiries from both internal and external customers. You should be able to define problems, communicate priorities, review data, and complete user acceptance testing. You should be able to work with Bureau staff and our OIS partners and communicate effectively in a team setting.
  Schedule: 8-5, M-F Opportunity for flex schedule can be considered which meets operational needs of the program area.
  Travel: Although this position does not require more than occasional travel, you must be able to travel, as required, to county offices, designated state facilities, or remote locations.
  PN(s): 20038671Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications
The ideal candidate, at minimum, must have the following:

Completion of:

• undergraduate core program in business administration, management science or public administration;
• AND 12 mos. trg. or 12 mos. exp. in supervisory, administrative &/or managerial position which involved limited research & public contact.

If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver’s license.

OR

• completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file;
• AND 12 mos. trg. or 12 mos. exp. in supervisory, administrative, managerial &/or staff position which involved limited research & public contact.
• If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver’s license.

OR

• 36 mos. trg. or 36 mos. exp. in business administration, management science or public administration.
• If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver’s license.
• Or equivalent of Minimum Class Qualifications For Employment noted above.