Program Analyst & Support Officer

at  Department of Justice and Community Safety

• Utilise your Community Services expertise to provide support and advice to the Office of the Public Advocate
• A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service for 12 months
• VPS Grade 3: $74,580 - $90,558 plus superannuation.

QUALIFICATIONS/REQUIREMENTS:

• A relevant tertiary qualification is desirable but not essential.

IMPORTANT INFORMATION:CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people’s rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad

The Program Analyst & Support Officer provides analysis and support to the ITP and CISO programs under the supervision of the Program Coordinator.Some of your duties will include:

• Monitoring and actioning communication via a shared ITP inbox, review all ITP reports, Call Centre reports and identify issues requiring follow-up. Assist in allocation and support of CISO program, including record keeping. Coordinate the follow-up of issues with volunteers, the Call Centre or Victoria Police in conjunction with the Program Coordinator and Training and Volunteer Engagement Officer
• Providing regular Quality Assurance of data entry, reporting processes and provide regular feedback to Administration Officer based on Quality Assurance checks. Monitor volunteer compliance and assist Administration Officer with police checks and Working With Children Checks and provide advice, up-to-date information & support to volunteers as required
• Review received reports and monitor for missing reports, data trends and review practice. Process biannual Honorarium payment in accordance with procedure and maintain and update data in program scorecard. Undertake program data analysis and prepare reports on this information for the ITP Program Coordinator and SIVP Program Manager.

To learn more about this role before applying, please read the attached position description.

About You:As our ideal candidate, you will possess:

• Knowledge of and/or experience working in the Criminal Justice System and/or the Human services sector including understanding of issues relating to disability
• An understanding of the nature of working with a volunteer workforce including experience supporting volunteers.
• The ability to accept changed priorities without undue discomfort, respond quickly to changes and comfortably collaborate with teams outside of our own organisation.