Program Assistant - Admissions

at  Central Washington University

JOB SUMMARY

Central Washington University is recruiting a Program Assistant to join our Admissions team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We’re offering a salary, depending on experience, from $38,868 - $51,588 annually plus the awesome CWU benefits.

WHO WE ARE:

We are a team of individuals committed to Changing Students’ Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~10,000 students.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

MINIMUM QUALIFICATIONS

• Increasingly responsible clerical experience.
• Experience and/or training that demonstrates the ability to work effectively with internal and external clients and customers to identify their needs, provide information or assistance, resolve their problems and/or satisfy their expectations by providing quality services.
• Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

PREFERRED QUALIFICATIONS

• Experience in Higher Education.
• A record of promoting inclusivity in the work environment.
• Life experiences that demonstrate an ability to contribute to CWU’s commitment to inclusion and diversity.

THE ROLE:

This position evaluates student applicants for admissibility based upon the Higher Education Coordinating Board, university policies, and the evaluation and interpretation of academic transcripts. They are responsible for the creation, maintenance, storage space and dissemination of permanent application records. They will provide customer service to the public, students, faculty, and staff in response to inquiries regarding the admissions process. All employees are expected to support CWU’s commitment to diversity and to bring and support inclusion into the university environment.

JOB DUTIES

• Interpret and apply policies and technical procedures regarding admissions, records, and billing receivables for student academic files.
• Following university policies and procedures, process prospective, pre applicant, new and former student applications for admissions utilizing institutional software.
• Determine admissibility through review of Admissions Index, CADR’s, GPA, and receipt of required documents.
• Following HECB standards, determine if core requirements have been met for all incoming applicants through evaluation of high school and college transcripts.
• Calculate cumulative GPA’s.
• Prioritize workload.
• Initiation and distribute appropriate correspondence daily to students.
• Research and respond using problem solving skills to inquiries on the phone, in person, via email, and standard mail convening the application/admissions process. Each program assistant is responsible for roughly 3,500 prospective students.
• Run admissions statistical reports and batch process reports.
• Merge and print letters daily with CSV data files.
• Responsible for providing excellent customer service to prospective and current students, their parents and the general public.
• Utilizing institutional software, post online forfeiture changes to applicants for admissions deposits, in addition to making the financial adjustments for the amount of the forfeiture of deposit received to the account.
• Remove student holds.
• Calculate admissions indexes, matriculate.
• Update and maintain student checklists and process daily request for term and campus location changes.
• Open, sort, and disseminate incoming mail.
• Perform other office duties such as filing (including quarterly file relocation), faxing, copying, and maintaining supplies.
• Other duties as assigned