Program Assistant and Cultural Orientation Trainer

at  HIAS Inc

ORGANISATION: HIAS RSC Austria
TITLE: Program Assistant and Cultural Orientation Trainer
REPORTS TO: Austria Program Manager and Cultural Orientation Manager
LOCATION: Vienna, Austria

KEY SKILLS AND ATTRIBUTES:

• Strong command of English (written and verbal)
• Excellent command of Farsi (verbal & written) would be an advantage
• Working knowledge of Armenian/ Assyrian/Arabic would be an asset
• Excellent interpretation and translation skill, to and from English would be an advantage
• Able to maintain consistently high standards of work and to focus intensively for extended periods
• Highly organized with strong attention to detail
• Able to work both in a team and independently
• Previous teaching, training and facilitation experience with in-person, remote and hybrid settings
• Understanding of learner-centered adult education
• Knowledge of United States culture, gained through living in the United States
• Flexibility to manage various class sizes and experience working with diverse populations
• Ability to accommodate different styles of learning and cultural differences in education
• Proven interpersonal skills and cross-cultural sensitivity and awareness
• Experience working with an interpreter preferred
• Enthusiastic, motivated and creative
• A flexible, mature and professional attitude to work
• Uses initiative to ask questions and make suggestions and uses good judgment – knows when it is appropriate to engage or escalate
• Excellent communication and listening skills (written and verbal)
• Good planning, time management and scheduling skills
• Experience working with Microsoft Office applications, PowerPoint, Excel, and other databases to create documents, access information and prepare reports
• Willing to travel to other RSC Offices when necessary.
  All applicants should have the legal right to live and work in Austria without additional support.
  Compensation for this position is minimum 2400 euro monthly in accordance with all standard Austrian legal and tax deductions.
  This position is 100% in office and remote work is not possible, however a flexible time schedule is available internally.
  This position is subject to the availability of donor funds.

DISCLAIMER:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
The HIAS Austria office as the Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department.

RESPONSIBILITIES:

• Conduct quality checks of cases in the US Government secured database to ensure accuracy and completeness
• Update necessary information in the US Government secured database
• Attend and participate in team meetings and training sessions
• As needed, scan and upload documents into the US Government secured database, collect missing documents from applicants, and copy documents
• Updated the applicant schedule as necessary for any appointment throughout the processing cycle
• Any other tasks as assigned by Austria Program Manager