Program Assistant

at  Catholic Charities of Baltimore

PAY RATE: $16.75/HOUR

Sarah’s House is a supportive housing program offering emergency shelter and project-based housing with an array of service for families experiencing homelessness in Anne Arundel County. We provide safe shelter, daily meals, and casework support for those in need. As a supportive housing program for families experiencing homelessness, Sarah’s House is much more than just a safe place to sleep. Our goal is to effective positive change in the families we serve by providing supportive services.
Catholic Charities of Baltimore, Sarah’s House, is looking for a Program Assistant, who will provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner towards all clients, volunteers, and visitors through their personal actions and assistance. The work schedule is Saturday and Sunday, 7:00am - 3:00pm.

EXPERIENCE REQUIREMENTS:

• One year of related experience preferably working with the homeless or at-risk populations

REQUIRED SKILLS & ABILITIES:

• Ability to utilize, or willingness to learn computer systems and software, necessary to perform position functions. (Basic computer, web browsing, online training, and email usage skills).
• Shows reliability by being punctual; maintains consistent attendance.
• Good social skills with respectful demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Ability to intervene between 2 or more people in a non-violent manner.
• Knowledge of basic concepts of personal care, housekeeping, and other care areas.
• Ability to relate to and show consideration for a variety of personalities.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Medium work that includes moving objects up to 50 pounds.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.
Catholic Charities is an equal opportunity employer

JOB DUTIES & RESPONSIBILITIES:

• Work to maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers, and visitors.
• Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
• Willingly works with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
• Maintain logs and files related to various programs, records entries accurately reflecting events as they occurred.
• Ensure residents are aware of their rights and the grievance process.
• Monitor building activity to help ensure safety, security, and compliance with building policies and procedures.
• React to emergency situations appropriately and in a professional manner.
• Perform other duties as assigned.