Program Assistant

at  Catholic Charities of Baltimore

PAYRATE IS $16.25/HOUR

The Program Assistant provides general information and referral of services offered by My Sister’s Place Women’s Center. Responsible for maintaining the facility in a clean, safe, secure manner. Contributes to the spirit of hospitality and welcome among residents, volunteers and visitors. The schedule for this position is every other weekend 6:45am to 6:45pm Saturday and Sunday.

The Program Assistant is responsible for:

• Work to maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers and visitors.
• Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
• Assist with the orientation of guests and/or volunteers. Provides guidance and assistance to by being observant and attentive to both positive and negative behavior and reporting activities to supervisor (as needed).
• Willingly works with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
• Maintain logs and files related to various programs, records entries accurately reflecting events as they occurred.
• Monitor building activity to help ensure safety, security and compliance with building policies and procedures.
• React to emergency situations appropriately and in a professional manner.
• Work as a member of a team environment in collaboration with all other employees and volunteers to deliver the highest quality services to all clients.
• Perform other duties as assigned.

This position will require the following:

• High School graduate or equivalent
• Six months experience in human services or customer service.
• Prefer one year experience working with the homeless or at risk populations.
• Must have competent computer skills.
• Excellent verbal and written communication skills required.
• Must be physically capable of moving through buildings including stairs, carrying up to 40 pounds and be able to respond to residents in need of assistance.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.
Catholic Charities is an equal opportunity employer

EXPERIENCE

Preferred

• 6 months in human services

EDUCATION

Required

• High School or better

SKILLS

Preferred

• 040002
• 050001

• Work to maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers and visitors.
• Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
• Assist with the orientation of guests and/or volunteers. Provides guidance and assistance to by being observant and attentive to both positive and negative behavior and reporting activities to supervisor (as needed).
• Willingly works with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
• Maintain logs and files related to various programs, records entries accurately reflecting events as they occurred.
• Monitor building activity to help ensure safety, security and compliance with building policies and procedures.
• React to emergency situations appropriately and in a professional manner.
• Work as a member of a team environment in collaboration with all other employees and volunteers to deliver the highest quality services to all clients.
• Perform other duties as assigned