Program Assistant - Nursing Transformation Initiative

at  Durham College

ABOUT DURHAM COLLEGE:

Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.
A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.
Our modern campuses in Oshawa and Whitby offer 145 programs – including six honours bachelor’s degrees and 11 apprenticeship programs – to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.
A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times.
DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

QUALIFICATIONS:

• A minimum of a 2-year diploma or equivalent.
• A minimum of 1 years of work experience in office experience; academic experience in an online educational department is an asset
• Familiarity with e-learning platforms and online courses is an asset.
• Knowledge of program areas offered by PPL is an asset – Business and Computers, Health and Community, and Education.
• Must be proficient in the use of Banner or similar ERP as well as MS Office Suite including Word and Excel.
• Resourceful in assessing and solving problems in a pro-active, self-directed manner with tact and diplomacy.
• Excellent interpersonal and communication skills.
• Exceptional attention to detail, and excellent organizational skills.
• Ability to work well under pressure in a busy and high-volume environment.
• Adaptability and flexibility.
• Ability to work well both independently and as part of a team.
• Commitment to high standard of customer service.
• Banner software experience is an asset
  Required Skills
  Payband: E; Starting Rate: $28.78; Four Year Rate: $33.37
  Required Experience
  Full-time Support Staff Position Opportunity Initiatives & Opportunities Position (Appendix K, see collective agreement) September 2024 – March 2025
  Hours: 35 hours per week (1) one hour lunch; Mon – Fri (8:30 am – 4:30 pm; one evening shift)

DUTIES AND RESPONSIBILITIES:

This position provides specialized technical and operational support to an identified program area within Professional and Part-time Learning (PPL), working closely with the responsible manager and other operational staff.
The incumbent is responsible for providing administrative support for programs and courses delivered as part of the Nursing Transformation Initiative (NTI). The incumbent will support the responsible manager with a number of administrative tasks including compiling and maintaining a variety of statistical reports related to NTI operations, tracking OntarioLearn enrolment trends, checking for duplication of instructor assignments to ensure there are no conflicts, tracking financial data, assisting with reconciliations and generating any other operational reports as requested by PPL leadership.
In addition, the incumbent serves as the first point of contact for NTI students and potential students. The incumbent is responsible for recommending appropriate referrals and examining and determining the correct course of action to be taken for the student. The incumbent is also the main contact for all NTI instructors and acts as a key resource and assists them with their inquiries. In incumbent also represents PPL at various recruitment events such as Open House as well as external community events and conferences (i.e. Nursing Week events).
The incumbent works with other departments and Faculties in order to provide optimum service to students. The incumbent also provides administrative support and backup support to other program assistant functions when required. The incumbent is to be flexible in busy periods, especially during semester start-up, and assist all other members of PPL with overflow work when required.

ADDITIONAL RESPONSIBILITIES

• Some evening and weekend duties required including evening office coverage as well as assistance with events as such Open House, Program Information Nights, convocation, orientation etc. In addition, during peak periods, evening office coverage may be required.
• Project work or analysis requests
• Other tasks as assigned.