Program Assistant, Vision Program

at  Helen Keller International

BACKGROUND

Recognizing a lack of accessible, adequate vision care among low-income adults and children
in the US, Helen Keller International established the US Vision Program (formerly known as
ChildSight®). Since 1994, Helen Keller has provided free vision screenings for more than 2.2
million individuals in the United States and provided more than 375,000 of them with
prescription eyeglasses to solve common vision problems.
We are seeking Program Assistants to join multiple dynamic implementation teams serving
targeted communities.

REQUIREMENTS

• Solid organizational skills and reliable attention to detail.

• Strong interpersonal skills including the ability to communicate effectively across cultures.
• Willingness to travel within the target communities, potentially using own personal vehicle,

with supplemental business insurance to be reimbursed by Helen Keller.

• Demonstrated ability to liase effectively with community partners, troubleshoot issues,

propose solutions and take proactive approaches to improve program processes including:
o asking for information in a way that is clear and specific; and

o interacting with internal colleagues and community partners with diplomacy and tact.

• Oral and written proficiency in Spanish is strongly preferred.
• Ability to work independently and prioritize workload, assume responsibility for work, and

follow through to completion.

• Ability and willingness to work under pressure with a positive attitude as a part of a team.
• Demonstrable respect for all persons regardless of religion, ethnicity, class, or gender, with

a high comfort level working in a diverse environment with a demonstrated commitment to

high professional, ethical standards.

• Basic computer literacy sufficient to input quality data into database of record.
• Ability to lift and transport boxes of eyeglasses and/or required daily program equipment that

may weigh up to 25 pounds.

• Helen Keller Intl requires all staff who work in our offices and/or who provide services to

beneficiaries of our US programs to be fully vaccinated against COVID-19, whether or not
they have had COVID.

EDUCATION AND EXPERIENCE

• One-year certificate from college or technical school; plus 1-2 years related experience or

equivalent combination of education and experience.

• Experience working in school and/or health settings and with adolescents preferred.

Direct Services

• Travel to schools and/or other host locations in target communities with materials needed to

conduct program activities.

• Partner with representatives at host location to set up space to ensure safe and smooth

operations. Break down and pack up at close of day.

• Conduct on-site program processes such as vision screening, refraction assessment,

eyeglass selection and ordering, assembly and distribution of eyeglasses, and completion of

all program paperwork per program guidelines.

• Promote follow-up eye care by conducting educational information sessions to program

participants and families/guardians regarding the screening assessment, vision health,

potential vision difficulties, and treatments.

• Cultivate and maintain relationships with key program partners to assist in gathering

information and collecting data on program participants.

• Collect and prepare summary of results from impact surveys and share results with

supervisor.

Administrative Duties

• Assure understanding and adherence to HIPAA policy and procedures (national standards

to protect sensitive patient health information).

• Follow Helen Keller’s procedures for maintaining all program files, records and documents to

ensure HIPAA compliance.