Program Assistant

at  Western University

ABOUT US

The Division of General Internal Medicine is dedicated to providing comprehensive, patient-centered care while advancing the health and well-being of our community. We strive to deliver the highest standard of evidence-based medicine, foster a culture of continuous learning and innovation, and support the professional development of our team. Through collaboration, compassion, and commitment, we aim to improve patient outcomes, contribute to groundbreaking research, and uphold the principles of equity and inclusivity in healthcare.
The Division of Clinical Pharmacology is committed to advancing the safe, effective, and personalized use of medications to improve patient outcomes. We aim to lead in the discovery, education, and application of pharmacological knowledge through innovative research, clinical excellence, and interdisciplinary collaboration. Our division is dedicated to fostering a culture of precision medicine, optimizing therapeutic strategies, and promoting the responsible use of pharmaceuticals in diverse patient populations. By integrating cutting-edge science with compassionate care, we strive to shape the future of healthcare and enhance the quality of life for all patients,

QUALIFICATIONS

Education:

• 2 year community college diploma in Business Management/Administration

Experience:

• 3 years experience providing administrative support to a senior leader and coordinating logistics; preferably in an academic or medical environment
• Experience providing administrative support for continuing education development is preferred

Knowledge, Skills & Abilities:

• Knowledge of medical education and related licensing bodies preferred
• Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Strong mathematical and analytical skills to complete accurate calculations with the ability to synthesize sizable amounts of detail/data
• Demonstrated ability take initiative, to work independently and follow through on work assignments
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Personable and courteous in working relationships with colleagues, faculty members, students and the public
• Intermediate proficiency required in Microsoft Office in order to prepare emails, correspondence, announcements, and to input data into spreadsheets and databases
• Familiarity with software applications used by Western preferred – e.g. Elentra, One45, New Innovations, and Acuity STAR, video conferencing software and web-based programs, Cascade, PeopleSoft
• Ability to work independently and effectively as a member of the team to achieve department goals

The Program Assistant will support the effective and efficient administration of the educational portfolio in the Divisions of General Internal Medicine and Clinical Pharmacology and the Department of Medicine as needed, in accordance with Western University’s mandate and within the requirements of the Professional Association of Residents of Ontario (PARO) contract, the accrediting College (Royal College of Physicians & Surgeons of Canada (RCPSC), licensing College (College of Physicians & Surgeons of Ontario (CPSO)), and Postgraduate Medical Education (PGME) Office. The role will provide administrative support and act as a first point of contact and resource for inquiries, providing information regarding rounds, continuing medical education events and University and departmental policies and procedures. The role will contribute to the ongoing refinement of program processes and procedures, and organize and support the planning and coordination of schedules. The Program Assistant will coordinate information and logistics for committee meetings and maintain the division website.