Program Assistant

at  Western University

ABOUT WESTERN

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

ABOUT US

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lunaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.
Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education. Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today’s leadership challenges and opportunities through Case-Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.

Education:

• Community College Diploma in an administrative fiel

Experience:

• 2 year of administrative experience providing customer servic

Skills, Abilities & Expertise:

• Knowledge of general office procedures
• Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
• Computer skills with the ability to learn and use software programs
• Basic computer skills in Microsoft Office Suite
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to follow formal business practices with high attention to detail
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Personable and courteous in working relationships with colleagues, students and the public
• Demonstrated ability to understand and resolve external and internal partner issues
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements
• Strong keyboarding skill

The Program Assistant will contribute to the efficient running of the office by performing a range of administrative tasks in accordance to policies and procedures. The incumbent will be part of a two-person team that staffs the Ivey Programs and Career Services reception desk. They will also provide administrative support for the experiential learning team program coordinators and Associate Director - Experiential Learning. Administrative duties may include data entry, expense reconciliation, report generation, general inbox/email monitoring and response, and event logistics support
Qualifications

Education:

• Community College Diploma in an administrative field

Experience:

• 2 year of administrative experience providing customer service

Skills, Abilities & Expertise:

• Knowledge of general office procedures
• Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
• Computer skills with the ability to learn and use software programs
• Basic computer skills in Microsoft Office Suite
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to follow formal business practices with high attention to detail
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Personable and courteous in working relationships with colleagues, students and the public
• Demonstrated ability to understand and resolve external and internal partner issues
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements
• Strong keyboarding skills