Program Coordinator, Admissions Systems and CRM, Enrollment Management (Rem

at  University of Cincinnati

Current UC employees must apply internally via SuccessFactors
Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.

REQUIRED EDUCATION

• Bachelor’s Degree.
• Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

REQUIRED EXPERIENCE

One (1) year of program coordination experience.

ADDITIONAL QUALIFICATIONS CONSIDERED

• Two (2) years working in CRM processing or CRM administration role.
• Experience working in Slate CRM by Technolutions.
• Experience working in a student information system (SIS).
• Experience working in Admissions processing.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Office environment/no specific unusual physical or environmental demands.

• Assist with daily Graduate application processing, such as completing application deferral requests, withdrawing cancelled applications, and locating unmatched test scores.
• Resolve Graduate application import errors from Slate into the student information system (SIS).
• Find and merge duplicate records within Slate.
• Collaborate with Graduate College faculty and staff to fulfill CRM requests and help troubleshoot system issues.
• Assist with training Slate users.
• Help resolve basic questions and requests sent to the Graduate Admissions email inbox.
• Assist with data imports and exports.
• Assist with query and report building.
• Monitor daily queries to find and fix incorrect or incomplete data in both instances of Slate.
• Collaborate with other staff members of the CRM Team to strategize ways to improve the University’s usage of Slate.