Program Coordinator, Membership & Recreation Services

at  Western University

ABOUT US

The mandate of the Student Experience portfolio is to encourage student engagement, support student success, and to enhance overall student life at Western. Student Experience encompasses various departments across three pillars: Wellness & Wellbeing, Sport & Recreation, and Leadership & Learning. The Student Experience portfolio operates together to create an environment in which students can thrive and succeed.
The Sport & Recreation pillar collectively works to enrich student thriving through a focus on developing leadership and success in sport and recreation. With a commitment to diversity and inclusion, we engage Mustangs in active-wellbeing and inspire spirit and tradition in order to strengthen the bonds of the Western community. Our vision is for students to discover balance in their lives and pursue challenges without fear of failure, ultimately enhancing their ability to thrive.

QUALIFICATIONS

Education:

• Undergraduate Degree in Kinesiology, Sport Management, Business Administration, Economics, Marketing or other relevant field of study
• Preferred:
• High Five Training & Certification
• First Aid
• Certifications related to aquatics

Experience:

• 5 years of facility or retail management experience
• Experience in recreational sports administration in a post-secondary environment, fitness centre or related facility
• Experience recruiting, training and supervising staff is preferred

Knowledge, Skills & Abilities:

• Demonstrated strong customer service skills to effectively handle inquiries and resolve issues in a professional and timely manner
• Judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing inquiries and issues
• Knowledge of facilities best practices and processes as it related to athletic environments
• Demonstrated analytical ability and understanding of key financial concepts such as reconciling, posting and journaling
• Intermediate skills in Microsoft Office Suite (e.g. Outlook, Excel, Word)
• Standard first aid and CPR-C certification
• Proven ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
• Excellent verbal and written communication skills and confidence dealing with a diverse client base
• A strong record of teamwork with the motivation and ability to work independently
• Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
• Ability to work well under pressure and use good judgment in assessing difficult situations with potential conflict
• Able to build and maintain working relationships with other departments, key business partners and external agencies (e.g. community sports organizations)

Reporting to the Director, Recreation & Active Well-Being, the Program Coordinator, Membership & Recreation Services is responsible for the leadership and day-to-day management of membership services, engagement, sales and support, along with retail services delivered to students and the public in the Western Student Recreation Centre. This position supports the Sports & Recreation Strategic Plan by developing and managing a range of strategies and supports for students and clients. This position requires a collaborative and proactive approach to operational needs, strategic planning, reporting and initiative delivery, with regular collaboration and contacts with a broad range of University colleagues, stakeholders and community members.