Program Coordinator

at  Touchstone Institute

ABOUT TOUCHSTONE INSTITUTE

Touchstone Institute is the largest assessment centre of its kind in Canada, providing professional competency assessment and learning programs to support the delivery of high-quality health care.
Touchstone Institute is a non-profit corporation governed by a board of directors and receives financial support from the Government of Ontario. Currently implementing a growth strategy, Touchstone Institute looks to expand its impact in supporting broad health human resource solutions and by strengthening effective practice of health care professionals. Nearly 40 full-time staff contribute to the success of the organization, including experts in competency design and assessment, as well as health and education program development.
Touchstone Institute works closely with physicians, nurses and other healthcare providers who provide subject matter expertise to assess and improve the level of competency across individual practice. Building on its history of working to facilitate entry to training or practice for Internationally Educated Health Professionals, Touchstone Institute seeks to continue the work in this area while expanding to support excellence in competent practice for all who deliver health care.

POSITION DESCRIPTION

Reporting to both the Manager, Learning Programs, and Manager, Practice Ready Ontario, the Program Coordinator plays a key operational role in planning and delivering Touchstone Institute’s core programs, including the Pre-Residency Program, the Canadian Medicine Primer, and Practice Ready Ontario.

KEY ACCOUNTABILITIES

Program Coordination and Support

• Assists with all logistical aspects of program planning and delivery, working collaboratively across projects and teams on tasks such as staffing and recruitment, scheduling, facility setup, catering, and more.
• Acts as the main point of contact for program participants both prior to and during program delivery.
• Tracks and maintains accurate participant records.
• Handles administrative Learning Management System LMS responsibilities, including troubleshooting, and course content delivery and maintenance.
• Collaborates with the IT team in the development of tools for Touchstone programs.
• All other duties as assigned.

Reporting and Documentation

• Screens candidate applications for eligibility for high-stakes programs, compiling relevant information and handling confidential data.
• Monitors application completion across multiple programs simultaneously.
• Manages financial tracking for applicants and support staff, including preparing payroll and reimbursement documentation.
• Gathers, documents, and analyzes verbal and written feedback from various stakeholder groups, providing recommendations for improvements.
• Prepares various written materials (e.g., slides, summaries, briefs) by synthesizing information from multiple data sources to support program reporting, delivery, and evaluation as needed.

POSITION REQUIREMENTS

• Familiarity with Touchstone Institute’s stakeholders, including medical schools, regulators and government bodies preferred.
• Proficient in Microsoft Office, reporting software, and LMS platforms like Moodle and Articulate 360.
• Strong project coordination skills to plan, implement, and evaluate projects, with the ability to handle multiple tasks and priorities under pressure.
• Excellent oral and written communication skills for responding to stakeholders and presenting data.
• Critical thinking abilities to identify issues and propose solutions, with a self-directed, goal-oriented approach.
• Detail-oriented and adaptable, with a willingness to collaborate across functions and teams.

QUALIFICATIONS

• University degree or college diploma in education, health sciences, social science or a related field.
• Minimum 2-3 years’ experience in a project coordination or management role.
• Keen eye for detail and ability to clearly and confidently communicate ideas, both in writing and in person.
• Project management training or certification is an asset.

Please refer the Job description for details