Program Coordinator (Trainer)

at  Western University

CLASSIFICATION & REGULAR HOURS

Hours per Week: 35
Salary Grade: Level P
Please note, this is a temporary role with a contract end date of June 30, 2025.

ABOUT US

The Clinical Skills Learning Program (CSLP) has been developed in the Schulich School of Medicine & Dentistry to provide students, residents and faculty members with a learning resource which would otherwise be unavailable to them. Simulated Patients (SPs) are people who have been carefully coached and trained to simulate an actual patient, including the history and physical findings, socio-economic and educational background, emotions and personality characteristics. SPs offer a readily available and standardized tool for teaching new communication and interviewing skills, refining those skills and evaluating learner performance, which allows for teaching and assessment of skills in an experiential and problem-based manner.

QUALIFICATIONS

Education:

• 4 year University Bachelor’s Degree in a relevant discipline required

Experience:

• 4 years of experience working in Adult Education required; teaching experience preferred
• Experience working in an Experiential Learning environment; preferably with Simulated Patients
• Experience in giving directed, communication skills feedback required
• Experience with large project management and providing administrative support independently and proactively required

Knowledge, Skills & Abilities:

• Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Well-developed presentation and public speaking skills with the ability to plan and manage sessions/workshops of various sizes; familiarity with large scale events an asset
• Interpersonal skills with the ability to coach large and small groups of adult learners as well as support internal/external clients
• Ability to synthesize information to write clear, concise and accurate procedural documentation and reports
• Ability to apply active listening to hear and understand the complete message being communicated
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds with sensitivity to cross-cultural differences and norms
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
• Ability to multi-task and maintain and organized and effective personal work environment
• Ability to work well under pressure and use good judgment in assessing difficult situations
• Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
• Personable and courteous in working relationships with colleagues, faculty members, students and the public
• Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Intermediate proficiency required in Microsoft Office in order to prepare emails, reports and documents, and to input data into spreadsheets and databases with the ability to learn new software
• Demonstrated ability to work independently, take initiative and follow through on work assignments
• Demonstrated flexibility with the ability to work evenings and weekends as required

Reporting to the Manager of the Clinical Skills Learning Program, the Simulated Patient Educator collaborates with course chairs, faculty, and staffs to design, coordinate, and administer simulation events, typically involving Simulated Patients (SPs), for curricular courses/programs that include Schulich Undergraduate and Postgraduate medicine, affiliated collages (Kings, Brescia, Huron), Western Faculty of Health Sciences (Nursing programs), Western Housing, CSTAR (Canadian Surgical Technologies & Advanced Robotics) centre, and Fanshawe College, among others. The role will also function as an SP trainer and site administrator for large scale Objective Structured Clinical Examination events for Schulich Undergrad and Postgrad, Medical Council of Canada, Pharmacy Examining Board of Canada, and Neonatal-Perinatal Fellows. The Simulated Patient Educator will be involved in the planning and administration of all educational and evaluations programs that are the responsibility of the Clinical Skills Learning Program.