Program Implementation Specialist

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts. Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards; continually evaluating processes and procedures; making recommendations for process improvement and communicating to the client as appropriate; and providing training to clients as needed. Exercise judgment and make decisions that have positive operational impacts on the business line. Responsibilities include:

• Assist internal and external stakeholders in the Digital Onboarding process from Invite to Program Complete by answering client questions, requesting corrections when necessary and sharing best practices.
• Implement new client corporate card programs.
• Actively problem solve throughout the Digital Onboarding Process to ensure a smooth client experience.
• Manage client communications via email and phone line for client and internal stakeholder questions.
• Leverage internal resources to support and troubleshoot client needs.
• Remove barriers throughout the Digital Onboarding process when applicable.
• Provide feedback to Management on the client experience, internal processing experience and suggestions on how to improve the process based on client scenarios.
• Receive and apply feedback from internal and external stakeholders on how to best support the client experience.
• Adapt to changing and competing priorities at every stage of the Digital Onboarding process.
• Build strong relationships with stakeholders to allow for flexibility and adaptability in their processes as well as Flash Advisor processes.
• Client Consultation – Throughout the Application and Program setup, a Flash Advisor will consult with clients regarding questions, best practices, and any ancillary products they may have. This consultation may happen via email or phone based on the phase and client communication preference. Flash Advisors may offer input on best practices as well as guidance on who to contact for ongoing support.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Four to seven years of client management experience

PREFERRED SKILLS/EXPERIENCE

• Detailed knowledge of business, financials, products/services and the market
• Strong relationship building and selling skills
• Strong problem-solving skills
• Thorough knowledge of account management, project management, operations and logistics
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
• Strong presentation, interpersonal, verbal and written communication skills

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts. Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards; continually evaluating processes and procedures; making recommendations for process improvement and communicating to the client as appropriate; and providing training to clients as needed. Exercise judgment and make decisions that have positive operational impacts on the business line. Responsibilities include:

• Assist internal and external stakeholders in the Digital Onboarding process from Invite to Program Complete by answering client questions, requesting corrections when necessary and sharing best practices.
• Implement new client corporate card programs.
• Actively problem solve throughout the Digital Onboarding Process to ensure a smooth client experience.
• Manage client communications via email and phone line for client and internal stakeholder questions.
• Leverage internal resources to support and troubleshoot client needs.
• Remove barriers throughout the Digital Onboarding process when applicable.
• Provide feedback to Management on the client experience, internal processing experience and suggestions on how to improve the process based on client scenarios.
• Receive and apply feedback from internal and external stakeholders on how to best support the client experience.
• Adapt to changing and competing priorities at every stage of the Digital Onboarding process.
• Build strong relationships with stakeholders to allow for flexibility and adaptability in their processes as well as Flash Advisor processes.
• Client Consultation – Throughout the Application and Program setup, a Flash Advisor will consult with clients regarding questions, best practices, and any ancillary products they may have. This consultation may happen via email or phone based on the phase and client communication preference. Flash Advisors may offer input on best practices as well as guidance on who to contact for ongoing support

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la