Program & Intake Specialist- Northwest Services

at  Catholic Charities Fort Worth

ARE YOU THE NEXT PROGRAM & INTAKE SPECIALIST?

• Associate’s Degree with 2 years of experience providing advanced level administrative support, OR a combination of education and experience required.
• Experience with low-income populations a plus.
• Bilingual skills in Spanish a plus.
• Proactive, thorough and detail-oriented.
• Must be willing to use personal vehicle for job purposes.
• Proficiency with Microsoft Office Suite.

SKILLS

Preferred

• Flexibility
• Documentation
• Client Support

BE PROUD OF WHAT YOU DO:

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Case Manager Support
• Client Intake & Support
• Support Specific Financial Assistance (SFA) Transactions
• Coordinate St. Joseph Health Care Trust (SJHCT)
• Documentation & Reporting

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Provide administrative support to the Northwest Campus with a high attention to detail and a sense of urgency.
• Assist Case Managers with coordination and provision of appropriate resources to meet individualized client needs.
• Maintain open lines of communication with Case Managers in efforts to provide the best Client Service possible.
• Be patient, empathetic and professional as the first point of contact with our agency.
• Manage and answer phone calls to address client needs in a timely manner.
• Provide clients support during the intake process by answering questions, assisting client with the application process, and bookings.
• Possess a high level of professionalism when dealing with confidential/sensitive information.
• Be passionate about providing the best service and experience to each client and partner.
• Remain informed about community resources to provide external referrals as needed.
• Maintain current knowledge of practices and issues around poverty and family self-sufficiency.
• Manage the process for SFA/SJHCT transactions by conducting inquiries, managing external providers, and gathering invoices.
• Must be willing to drive personal vehicle for job purposes such as gathering billing information, providing payment for approved client services, etc.
• Ensure accurate documentation and data entry to fulfill the needs of the SFA and SJHCT grantors.
• Submit quarterly reports to designated Fort Worth representative to satisfy grantor requirements.
• Provide support when Northwest hosts large events and/or projects.
• Be a team player by assisting and participating in office events.
• Participate in staff training and development.