Program Manager 1 - Poland

at  Perceptyx

Perceptyx is the most comprehensive listening solution platform available in the HR Tech world today. It illuminates the employee experience for millions of people globally. Our work helps whole organizations thrive.
This is a unique experience to be involved in projects related to employee experience, data analytics, and employee survey tools and to work closely with our international teams. You will be able to develop your project management skills in an interesting area of people analytics while having access to great learning opportunities to grow in a truly professional environment.
We are looking for a new team member who will join our friendly Program Manager team in Poland. This program manager role will involve independent planning, managing, and successfully delivering projects for our mid-enterprise customers. You will serve as the main point of contact with customers and will ensure projects are delivered on time while meeting customers’ business needs (using the Perceptyx core products ). Please note, it is NOT an IT Project Manager role.

REQUIREMENTS

• You are based in Poland
• 3-5 years of formal project management experience working directly with external customers, driving small to medium-sized projects from initiation through closure, and the ability to manage multiple projects simultaneously
• Experience working in a global environment/virtual team is preferred
• Proven track record for following processes, managing projects efficiently, and guiding customers toward best practices.
• Demonstrated tech-savviness with experience in MS Office, Smartsheet and project management tools, and software
• Strong, effective decision-making and multi-tasking skills within strict deadlines
• Ability to deal with ambiguity and to adapt to changing situations
• Strong organizational, time management, and most of all, communication skills to be a trusted advisor to Perceptyx teams and clients
• Demonstrated ability to manage multiple projects concurrently
• Analytical and research skills
• Verbal and written English language skills are required in order to communicate effectively with our internal teams and external clients, C1 CEFR Language Proficiency Level preferred
• University degree essential
  The education and qualifications described are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Serve as the main point of contact for customer’s employee listening projects
• Guide customers in using the Perceptyx core product through best practices and an efficient timeline
• Prepare, coordinate, and lead project-specific meetings between customers and involve supporting Perceptyx team members where appropriate
• Gather requirements from customers while providing guidance on best practice
• Communicate with customers via email, phone, and Zoom throughout the duration of the project
• Work collaboratively with customers and internal team members to ensure successful project delivery
• Identify, capture, and effectively communicate customer issues to relevant supporting team members
• Create and maintain each project plan, detailing the tasks that need to be completed for a timely and successful project and communicating those to the customer
• Identify and analyze project risks and dependencies on an ongoing basis
• Report to the Professional Services Manager in the UK