Program Manager Advice and Referral Line

at  Mission Australia

Where you see the need, take the lead! Make meaningful impact in lives of children & families at the Strong Families, Safe Kids Advice & Referral line.

• $ 108,772 + super + not for profit salary packaging benefits
• Permanent Term Full Time Contract
• Location: New Town TAS 7008
• Rewarding work – every day you know you’re making a real difference

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more
about us
and
our purpose
.
Your Opportunity
At
Strong Families, Safe Kids
(SFSK), we are the first point of contact for those seeking support and guidance regarding concerns for children, young people, and their families. Our Advice & Referral line is essential in ensuring the well-being and safety of our community’s most vulnerable members. We take pride in offering a comprehensive network of government and non-government resources, enabling early interventions and working toward positive outcomes for children and families.
As a Program Manager, co-located at St Johns Park, New Town, you will lead an exceptional team dedicated to coordinating services and ensuring that assistance is provided promptly and effectively. Your role will involve offering valuable advice, facilitating referrals to other support services, and collaborating closely with Child Safety Services for further assessments when necessary. With your values-based leadership, you will drive positive change and promote the welfare of children and families across Tasmania. This role offers a high level of autonomy and requires exceptional organisational skills, teamwork, and cooperation across multiple organizations.

Your Key Responsibilities

• Build and maintain an effective and skilled team by establishing role clarity at direct report level ensuring that performance expectations, development and accountabilities are clearly set and reviewed regularly.
• Coach and Mentor team to enhance capability, development, and self-awareness including mastery of wellness and confidence in resilience.
• Conduct staff performance discussions when required including setting priorities and outcomes, planning, and organising work and monitoring workflows, and assist in conflict resolution.
• Action and accountability driven to achieve results in line with set timeframes.
• Influence operational activities by contributing to the on-going service development and improvement via strategic and continuous improvement initiatives.
• Develop and uphold positive, effective working relationships with key stakeholders within the community.

Requirements for Success

With a significant background of management experience in the Child, Youth & Family and/or Community Services sectors, you will be confident in your values-based leadership, people management skills and knowledge of complex service delivery settings. Other requirements include:

• Relevant degree with management experience or associate diploma with substantial management experience is required.
• Action oriented and takes accountability to achieve results in line with set timeframes.
• Strong interpersonal skills to build and maintains sustainable, positive internal and external relationships.
• Highly developed communication, coaching, training, negotiation, and problem-solving ability.
• Confident working in ambiguity and complexity by identifying risks, issues, and opportunities.
• Demonstrated delivery of service outcomes on time and compliant with funding requirements.
• Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email
talentattraction@missionaustralia.com.au
or visit our
Careers page
for additional contact details.
Find out more about a
career with Mission Australia
.
Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Make a meaningful difference to the lives of Australians in need
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How To Apply
To be considered for this opportunity, click ‘apply’ and send your application today!
As a committed
Circle Back Initiative
employer, we will respond to your application.
Applications for this role are shortlisted as received and we are interviewing through the advertising period.
Act Now! Apply quickly to be considered for this rare opportunity in an exciting and diverse rol

• Build and maintain an effective and skilled team by establishing role clarity at direct report level ensuring that performance expectations, development and accountabilities are clearly set and reviewed regularly.
• Coach and Mentor team to enhance capability, development, and self-awareness including mastery of wellness and confidence in resilience.
• Conduct staff performance discussions when required including setting priorities and outcomes, planning, and organising work and monitoring workflows, and assist in conflict resolution.
• Action and accountability driven to achieve results in line with set timeframes.
• Influence operational activities by contributing to the on-going service development and improvement via strategic and continuous improvement initiatives.
• Develop and uphold positive, effective working relationships with key stakeholders within the community