Program Manager, BI

at  DHL

DHL EXPRESS - A COMPANY THAT CONNECTS PEOPLE!

Would you like to be part of the most international company in the world? A company operating in
more than 220 countries worldwide, and has been pioneering cross-border express shipping since
1969. Would you like to be part of a business that connects people across the globe? And the more
we connect, the better life on Earth becomes. Do you want to make a difference? If you have
answered Yes! to the above, join our Insanely Customer-Centric team now!
DHL Express Global Business IT Team has an opening for Program Manager, Analytics. This role
sits in the Global Business Intelligence Team, which provides data services, analytics, reporting and data science solutions for more than 200 countries, across all business functions. We manage
enterprise data stores with petabytes of data, batch and real-time insight delivery, serving 30,000
business experts to make better decisions.

WHAT WE NEED FROM YOU

• Minimum 10 to 12 years of experience in Business intelligence and Analytics, with at least minimum 3 years in leadership roles and product management.
• Subject matter expertise in one of the fields: logistics, finance, customer relationships and sales.
• Knowledge of Analytics: structured and un-structured data processing, data modelling, self-service analytics and dashboards (Tableau/Power BI), statistics and machine learning (forecast, classification, probability).
• Knowledge of software development: DevOps, MLOps, UX.
• Experience explaining technical concepts and analysis implications clearly to varied audiences and be able to translate business objectives into actionable analyses.
• Excellent communication, analytical, logical thinking, problem solving, and writing skills.
• Proven leadership experience and vendor management.
• Proven experience in capturing user stories.
• Proven experience with AGILE methodology (Scrum/Kanban) and Lean product

management.

• Proven experience with focus group and workshop facilitation.
• Proven experience with agile tools like Confluence and JIRA.
• Proven experience with community management.
• Proven experience with data visualization (Tableau/Power BI).
• Proficiency in querying and manipulating complex raw datasets for analysis using SQL or Python, or R.

Do you see a personal challenge in these versatile and responsible tasks? Apply now - we look forward to receiving your application!
DHL is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

strong leadership capabilities.

• Drive sessions with senior stakeholders from diverse business teams and geographical locations to understand and break down business problems, bringing an understanding of technology, analytics methods and operating model approaches.
• Shape vision of the final program, decompose its roadmap into manageable project/stages, write a program proposal to secure stakeholders endorsement, project funding, and resources. Responsible for program budget.
• Drive change management activities along with business partner to achieve excellent use of data.
• Lead internal IT and external vendors to design and implement a data product.
• Manage communication from multiple project managers to make program status visible to all stakeholders.
• Drive continuous improvements in fundamental product features to achieve excellent use of data, including user community engagement and feedback loop.
• Become data expert within your product scope

You will be responsible for ideation and delivery of complex data-driven products and associated
change management of company processes. We seek a self-starter, forward-thinking person with

strong leadership capabilities.

• Drive sessions with senior stakeholders from diverse business teams and geographical locations to understand and break down business problems, bringing an understanding of technology, analytics methods and operating model approaches.
• Shape vision of the final program, decompose its roadmap into manageable project/stages, write a program proposal to secure stakeholders endorsement, project funding, and resources. Responsible for program budget.
• Drive change management activities along with business partner to achieve excellent use of data.
• Lead internal IT and external vendors to design and implement a data product.
• Manage communication from multiple project managers to make program status visible to all stakeholders.
• Drive continuous improvements in fundamental product features to achieve excellent use of data, including user community engagement and feedback loop.
• Become data expert within your product scope.