Program Manager

at  CAA Club Group

ABOUT US

CAA Club Group (CCG) is currently seeking a dynamic IT Program Manager. In this role, you will team with IT resource managers, directors, project sponsors, executive leaders, external partners, vendors, and other stakeholders to collaboratively deliver IT Programs to support execution of CCG’s business strategies. This role is a hybrid position. #LI-HYBRID

WHO WE ARE

As Canada’s largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast-paced, performance-driven and rewarding. We value our Associates’ career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We’re about doing what’s right and feeling good about it.

• Manage complex IT application development and infrastructure programs and projects
• Create winning IT strategies to achieve the program goals and deliver all the mandates of the business case driving the program
• Develop and support innovative solutions to meet the needs of the business and align the solution with the existing system architecture capabilities
• Act as a communications conduit to business stakeholders/partners to ascertain the program/project is fulfilling the business needs
• Define and be accountable for the program - scope, schedule, budget, quality and project management plan
• Provide program and project management direction and guidance to project teams, adhering to proven project management methodologies including Scrum agile
• Ensure program and project delivery is as per standards and best practices defined in CCG’s project management framework
• Monitor the budget, keep track of actual cost monthly, and initiate corrective actions before variances exceed approved thresholds
• Monitor and respond swiftly to issues, risks, and decisions, escalate issues promptly when necessary
• Management of project resources in collaboration with the functional managers/directors
• Provide regular status updates to sponsors, stakeholders, steering committee members, C-level executives regarding progress and emerging issues
• Keep an eye on the pulse of the program and project team(s) and keep morale elevated