Program Manager Congregate Family Shelter CaC Division

at  Heading Home Inc

Job Title: Program Manager – Congregate Sites
Reports To: Director of Programs
Split Location: Lawrence MA
Position Type: Full-Time; Exempt,
Overview:
The Program Manager – Manages and oversees Congregate and Scattered Sites Lead Supervisor’s and Direct Care Staff in conjunction with Directors. Manages all special projects and oversees progress.
Heading Home strives to serve all of our clients using trauma-informed engagement and service delivery. As an agency, we prioritize training and continuing education opportunities for all team members, including evidence-based techniques like motivational interviewing and verbal intervention. Our goal is to provide client-focused supports to each family and individual we serve in a collaborative and compassionate way.

Responsibilities / Essential Job Functions:

• Manages the day-to-day operations of the shelter direct staff insuring adequately staffed at all times. Maintains records and assures client confidentiality
• Assures the integrity of the facility and ensures standards for safety and sanitation are maintained. Makes certain that all local, state and federal codes are observed and that all operations comply with the applicable laws and donor requirements with guidance from Assistant Director
• Participate in interviewing process for new direct care staff
• Supervises shelter direct care staff, facilitates new hire trainings and monitor progress.
• Evaluates performance with guidance from the Assistant Director and Director of Programs
• Keeper of the Records (Meeting Minutes)
• Prepares a variety of regular and special reports for the Director and Assistant Director of Programs.
• Oversees ADA Tracking, Noncompliance Process, and Tracking Serious Incident Reports
• Perform other duties as assigned.

• Manages the day-to-day operations of the shelter direct staff insuring adequately staffed at all times. Maintains records and assures client confidentiality
• Assures the integrity of the facility and ensures standards for safety and sanitation are maintained. Makes certain that all local, state and federal codes are observed and that all operations comply with the applicable laws and donor requirements with guidance from Assistant Director
• Participate in interviewing process for new direct care staff
• Supervises shelter direct care staff, facilitates new hire trainings and monitor progress.
• Evaluates performance with guidance from the Assistant Director and Director of Programs
• Keeper of the Records (Meeting Minutes)
• Prepares a variety of regular and special reports for the Director and Assistant Director of Programs.
• Oversees ADA Tracking, Noncompliance Process, and Tracking Serious Incident Reports
• Perform other duties as assigned