Program Manager

at  Convoso

WHO WE ARE:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.
Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)
The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.
Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, NY, OH, PA, TX, UT.

THE JOB:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.
The purpose of the Program Manager position is to establish a leader driving programs, projects and initiatives forward within the product and product marketing department.

• Lead Programs and Projects: Drive the successful completion of programs and projects within the product department, ensuring alignment with organizational goals and timelines.
• Stakeholder Management: Collaborate with various stakeholders, including product, product marketing, customers, executive leadership, engineering, customer success, sales, support, and marketing, to ensure seamless project execution.
• Process Definition, Optimization and Implementation: Define, secure buy-in for, and implement cross-departmental processes to improve efficiency and effectiveness.
• Operations Management: Analyze product data and metrics/dashboards to provide insights and recommendations for improving product performance.
• Resource Management: Manage product management software and tools, including onboarding and training for new team members.
• Communication Conduit: Serve as a primary communication link between the product team and other departments, ensuring clear and consistent information flow.
• Team Management: Oversee a small team of product operations specialists, providing guidance, support, and development opportunities.
• GTM launches: Assist driving GTM launch plans, working closely with project managers in other departments.
• Accountability: Hold team members and stakeholders accountable for their committed deliverables, ensuring project milestones are met.
• Thread Management: Track and manage multiple project threads, maintaining a high level of organization and attention to detail.
• Strategic Thinking: Connect the dots on project details to align with broader strategic objectives, facilitating informed decision-making