Program Manager, Fulfillment Operations

at  SupplyHouse

SupplyHouse.com, a rapidly growing e-commerce company in the plumbing, HVAC, and electrical space, is seeking a Program Manager, Fulfillment Operations to join our corporate Operations Team! This individual will spearhead critical initiatives across our fulfillment centers and broader warehousing network. They will collaborate with cross-functional internal teams, external vendors, and consultants to ensure successful execution of projects and continuous improvement efforts. If you have a strong background in project management, supply chain operations, or warehousing, and thrive in a fast-paced environment where you can make a significant impact on operational performance, we want to hear from you!
This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
About 25% of the year, this role will entail traveling to our on-site fulfillment/office locations. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.
A company laptop and other necessary equipment will be provided along with a $250 stipend for your work from home space.
Job type: Full-Time, Exempt
Schedule: Standard business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. ET. However, we provide flexibility based on local time zones and our Flex-Time Policy.
Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)
Salary: $80,000-100,000 (annually)

REQUIREMENTS:

• Bachelor’s degree in Supply Chain Management, Logistics, Business, IT, or a related field
• 3+ years project or program management experience
• Strong analytical skills, ability to interpret and develop actionable insights

PREFERRED QUALIFICATIONS:

• Experience with operations or fulfillment technologies including Warehouse Management Systems
• Experience working directly with fulfillment or warehouse operations on site, familiarity with processes and procedures that take place in a fulfillment operation
• Experience with project management methodologies including PMP, Agile, or other

Why work with us:

• We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
• We promote a work/life balance – We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
• We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:

• “SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!” -Yash, IT Team
• “I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us.” -Anna, HR Team

Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

• Project and Program Leadership
• Plan, coordinate, and oversee large-scale projects focused on warehousing and fulfillment network optimization
• Define project scope, objectives, and success metrics; establish timelines and resource requirements
• Track progress against project milestones and goals, ensuring projects are delivered on time and within budget
• Cross-Functional Collaboration
• Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
• Facilitate effective communication and collaboration across departments, ensuring teams are informed of key updates, risks, and opportunities
• Vendor and Consultant Management
• Identify and manage relationships with external vendors and consultants to support warehousing operations improvements
• Set clear performance expectations and monitor vendor deliverables to ensure alignment with organizational goals
• Continuous Improvement Initiatives
• Analyze operational data and performance indicators to identify areas for process enhancements and cost-saving opportunities
• Implement best practices in warehousing and fulfillment, leveraging industry insights to drive innovation and efficiency
• Stakeholder Engagement
• Provide regular project status updates to senior leadership, highlighting key milestones, successes, and challenges
• Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations.