Program Manager

at  G42

THE OPPORTUNITY

Looking for a dynamic, self-motivated Program Manager to serve as the primary business contact between Presight and its customers—supporting all initiatives and customer requests through astute account management, efficient projects & programs management and in-depth product knowledge.
Responsibilities:

SKILLS AND ATTRIBUTES FOR SUCCESS

The yardsticks of your success would include project CPI, percentage variance from allocated budgets, number of adjustments to project schedules, percentage of on-time project completion, and employee & customer NPS.
Qualifications:

REQUIREMENTS

• Master’s Degree in Artificial Intelligence, Business Analytics, Business Administration or related field
• Minimum 5 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologies
• Previous experience in IT or Healthcare industry if a good to have.
• PMP certification - a must
• Arabic language is an added advantage

KEY RESPONSIBILITIES

As a Program Manager, you will be responsible for the end-to-end delivery of projects & programs to the customer, through all deal phases.

Functional

• Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
• Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges.
• Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
• Take ownership of customer retention, sales, revenue generation, and project management activities.
• Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
• Accelerate customer adoption of Presight by leading the implementation journey.
• Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success.
• Manage project timelines, milestones, migration goals and business transformation strategies, and ensure that all processes & procedures are executed within agreed timeframes at defined quality standards.
• Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management.
• Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise.
• Ensure that customer issues are dealt with in an efficient manner, following predefined escalation processes for any problems that may arise.
• Design and develop bi-weekly presentations called ‘Demo for customers’ for General Manager, CTO and other stakeholders.
• Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management and Governance of Organizations policies, procedures, plans and related risk assessments.