Program Manager, Healthcare Experience

at  Providence Health Plan

PROVIDENCE HEALTH PLAN CAREGIVERS ARE NOT SIMPLY VALUED – THEY’RE INVALUABLE. JOIN OUR TEAM AND THRIVE IN OUR CULTURE OF PATIENT-FOCUSED, WHOLE-PERSON CARE BUILT ON UNDERSTANDING, COMMITMENT, AND MUTUAL RESPECT. YOUR VOICE MATTERS HERE, BECAUSE WE KNOW THAT TO INSPIRE AND RETAIN THE BEST PEOPLE, WE MUST EMPOWER THEM.

Providence Health Plan’s Healthcare Experience Division is responsible for the strategy and execution of best-in-class experience throughout the entire healthcare lifecycle for members, providers, and customers.
The Program Manager is responsible for program coordination and management for experience improvement initiatives across the enterprise. This position will develop and drive the overarching experience strategy for the organization while working with cross-functional teams to implement improvement activities. This position will work to organize enterprise efforts surrounding Healthcare Experience improvement strategies through project management, portfolio organization, and data driven approaches. The Program Manager will interface with vendors and will support vendor programs and efforts. This position will work with PSJH partners to create a differentiated healthcare experience for shared Providence members. This position will act as a change agent to center the Health Plan around healthcare experience creating a culture of true advocacy for our members, provider partners, and customers.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree
• 3+ years of experience with Process Improvement, Project Management & Organizational Management
• 2+ years of experience with CAHPS, Healthcare/Member Experience, Patient Experience, Customer Service or Stars

• This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon