Program Manager, Healthcare Quality Standards

at  Accreditation Canada

Terms: Full-time, Permanent
Starting Salary: Commensurate with Experience
Location: Ottawa (Hybrid Work Model) | Toronto (Hybrid Work Model) | Montreal (Hybrid Work Model)

MUST HAVE QUALIFICATIONS:

• Master’s degree in a related field, such as Healthcare and/or Business Administration
• Demonstrated experience working with healthcare professionals /or in a large, complex healthcare of social services setting.
• Knowledge of health quality improvement methodologies and patient safety science.
• 5+ years of experience producing evidence-based products such as standards, policies, or guidelines.
• Experience conducting scoping or literature reviews, and/or environmental scans.
• Tried and tested analytical and critical-thinking skills.
• Exceptional writing and editing abilities.
• Strong leadership skills with a proven ability to manage and develop teams.
• Outstanding interpersonal skills, professionalism, energy and a positive attitude. This is key. You’ll be interacting daily with other team members and external partners.
• Excellent project management skills with the ability to prioritize and meet deadlines.
• Comfortable and efficient with technology and working in a hybrid environment (i.e., Smartsheet, SharePoint).
• Appreciates diversity and recognizes the value of different opinions, roles, experiences, cultures, and backgrounds.
• Accountable for work delegated to others (peers, team members, experts).

DESIRED QUALIFICATIONS:

• Knowledge and experience in standards or guideline development.
• Project Management certification.
• Clinical experience, preferably as a regulated health care professional, with applied user experience in healthcare standards.
• Global health experience.
• Experience in Accreditation.
• Bilingual, the ability to communicate in English and French is a strong asset.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.
We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org. For any queries related to recruitment please email at recruitment@healthstandards.org

ABOUT THE ROLE:

The Program Manager, Health Quality Standards is a member of the HSO Standards team, reporting to the Director of Standards. The standards content development business unit creates HSO standards, assessment programs and quality improvement solutions. HSO standards serve as the basis for cutting-edge accreditation programs and robust public policies.
This Program Manager role is an opportunity to tap into your knowledge and experience to lead the collaborative design, co-production, and release of people-centred, evidence-based, high-quality standards and learning resources. You will lead a project team, while working alongside team members in other enterprise business units, within the Standards team, Subject Matter Experts, organizational partners, and Technical Committees or Working Groups comprised of people with lived experience, policymakers, clinicians, and researchers.
If you’re right for this opportunity, you preferably are a clinician or have firsthand knowledge of healthcare systems having worked in large, complex, health and/or social service settings. You are a team-player, organizer and people mobilizer! You have a growth mindset and love to learn from and collaborate with others. You have a passion for evidence informed standards development and an eye for detail. You take pride in your natural propensity to facilitate, guide and lead teams to produce high-quality content that balances accuracy, consistency, speed and value to the end-user. You’re a creative, solution-oriented professional with the ability to bring a consensus-based approach to problem-solving. You thrive at balancing focus and agility, leading in a dynamic environment and are committed to upholding our values of trust, inclusion, collaboration, innovation and learning.

MAIN RESPONSIBILITIES:

• Leading the design, co-production, and release of people-centred, evidence-based, high-quality standards and accompanying resources with a collaborative team, in compliance with Standards Council of Canada (SCC) and International Society for Quality in Health Care (ISQua) requirements.
• Ensuring project plan(s) with defined project deliverables are scoped, documented and resourced.
• Identifying, recruiting, onboarding, and leading highly motivated and competent project team members (e.g., project coordinators, writers, subject matter experts) and key stakeholders from Technical Committees or Working Groups to achieve identified deliverables throughout the project lifecycle.
• Researching, preparing, and presenting complex information in a clear and concise manner.
• Communicating with project team(s) and key stakeholders regularly to provide updates on project progress to advance your project(s) operationally and strategically.