Program Manager

at  Ingram Micro

IT’S FUN TO WORK IN A COMPANY WHERE PEOPLE TRULY BELIEVE IN WHAT THEY’RE DOING!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
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POSITION SUMMARY:

This role serves as the principal owner for planning and managing assigned depot programs. Acting as program leader and customer interface, the ideal candidate:

• Coordinates internal business unit (BU) efforts and serves as a customer advocate for the assigned depot programs
• Ensures revenue growth and P/L oversight, promotes high levels of customer satisfaction, oversees the fulfillment of SLAs and other contractual commitments, and governs change management
• Reviews requirements, identifies tasks, and assigns and coordinates resources to achieve programmatic goals
• Ensures clear communication across all parties and timely resolution of issues
• Routinely participates in the development of strategies and continuous improvement efforts pertaining to program
• Comfortably leads customer-facing meetings at all levels.

WHAT YOU BRING TO THE ROLE:

Established and productive professional contributor. Capable of working effectively in both a team context and independently to meet critical deadlines. Influences others within the job area through explanation of facts, policies, and practices.
Drives resolution on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.
Exercises judgment within defined procedures and practices to determine appropriate action. Seeks and receives guidance when appropriate. Demonstrates sound judgment and overall accuracy in work product, including in the ability to accurately document client interactions, generate and analyze technical reporting relating to asset management, and in producing material for business reviews.
Must be comfortable interacting on camera with client executive leadership, as well as functioning as the driving force or change agent improving processes, data integrity, and BU interactions. Communication acumen and attention to detail are key attributes to ensure success in this role.
General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues.
A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.
Hybrid: 3-4 days a week on-site
The typical base pay range for this role across the U.S. is USD $70,800.00 - $113,300.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law

This role serves as the principal owner for planning and managing assigned depot programs. Acting as program leader and customer interface, the ideal candidate:

• Coordinates internal business unit (BU) efforts and serves as a customer advocate for the assigned depot programs
• Ensures revenue growth and P/L oversight, promotes high levels of customer satisfaction, oversees the fulfillment of SLAs and other contractual commitments, and governs change management
• Reviews requirements, identifies tasks, and assigns and coordinates resources to achieve programmatic goals
• Ensures clear communication across all parties and timely resolution of issues
• Routinely participates in the development of strategies and continuous improvement efforts pertaining to program
• Comfortably leads customer-facing meetings at all levels