Program Manager

at  ISLAND CRISIS CARE SOCIETY

ABOUT US:

Our Drop-In Center is a vital resource in the community, providing a safe haven and essential support services for individuals seeking assistance, companionship, and a sense of belonging. We’re committed to empowering those we serve by offering resources, advocacy, and compassionate support. We’re looking for a dynamic, mission-driven leader to oversee our programs, foster community connections, and ensure the highest quality of service to our clients.

POSITION OVERVIEW:

As the Drop-In Center Program Manager, you’ll be responsible for the daily operations of our center, including program planning, staff supervision, and resource management. This role is both strategic and hands-on, requiring you to balance administrative duties with meaningful interactions with clients and staff alike. You’ll lead a dedicated team, coordinate services, and actively collaborate with local organizations.

QUALIFICATIONS:

• Bachelor’s degree in social work, human services, or a related field.
• 3+ years of experience in program management, ideally in a nonprofit or human services setting.
• Strong leadership skills with experience in team management, program development, and client relations.
• Deep understanding of the challenges faced by underserved and at-risk communities.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to adopt and respect ICCS Mission and Values.

• Oversee the day-to-day operations of the Drop-In Center, ensuring a welcoming and safe environment for all clients and staff.
• Develop and implement program initiatives that address the needs of the community, offering relevant services and support.
• Lead, mentor, and manage a team of support staff and volunteers, fostering a culture of empathy, inclusivity, and respect.
• Build and maintain strong partnerships with local service providers, government agencies, and other nonprofits.
• Ensure compliance with all relevant policies, procedures, and regulations, including data management and confidentiality.
• Monitor and evaluate program effectiveness, preparing reports and adapting services to meet evolving community needs.
• Engage with clients directly, offering a supportive presence and connecting them to resources as needed.