Program Manager - Logistics Support

at  Queensland Fire and Emergency Services

About us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.
The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.
The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Purpose of the role
Uniforms and Logistics is responsible for the provision of uniforms, personal protective equipment (PPE) and operational equipment to all services and streams of the department. The Logistics Support team manages the warehousing and supply of uniforms, PPE and operational equipment to QFD staff and volunteer members, and provides supporting documentation, workforce engagement and customer service to meet service delivery requirements.
Reporting to the Executive Manager, you will be a key member of the team responsible for leading the Logistics Support team and working collaboratively with staff and volunteers to provide effective and efficient planning, coordination and delivery of business service activities, including supply chain management, for the QFD Uniforms and Logistics operating model.

Key requirements

• Sound knowledge of supply chain management techniques, contract management principles, and project management concepts.
• Confidence in use of SAP or similar enterprise resource planning systems, Microsoft Excel, modelling, analytics, and written communication.
• Queensland Government Procurement (Level 2 certification).

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead and manage the team to ensure efficient delivery of business services whilst maintaining a culture promoting customer focus and continuous improvement within the program.
• Manage the supply chain for uniforms, PPE and operational equipment to support service delivery capabilities within QFD’s cost, safety, risk and quality objectives.
• Determine, monitor and review program performance to ensure service capacity and capability meets current and future business needs.
• Ensure compliance with Queensland Government Procurement Policy, financial management practices and departmental policies and procedures whilst strengthening governance and risk management.
• Lead initiatives to develop and implement standardised tools, practices and procedures that optimise efficiency and effectiveness of the program.
• Facilitate effective engagement with staff and volunteers to promote initiatives, communicate change and manage expectations.
• Prepare high level complex briefing documents, submissions, reports and correspondence on related issues and initiatives in accordance with departmental requirements.
• Actively develop and maintain professional relationships with stakeholders ensuring services are responsive to current and future needs.

Capabilities
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:
Leadership Competency Stream - Team Leader (leading others)

Vision

• Leads change in complex environments
• Makes insightful decisions

Results

• Develops and mobilises talent
• Builds enduring relationships

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

• Respect
• Integrity
• Trust
• Courage
• LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead and manage the team to ensure efficient delivery of business services whilst maintaining a culture promoting customer focus and continuous improvement within the program.
• Manage the supply chain for uniforms, PPE and operational equipment to support service delivery capabilities within QFD’s cost, safety, risk and quality objectives.
• Determine, monitor and review program performance to ensure service capacity and capability meets current and future business needs.
• Ensure compliance with Queensland Government Procurement Policy, financial management practices and departmental policies and procedures whilst strengthening governance and risk management.
• Lead initiatives to develop and implement standardised tools, practices and procedures that optimise efficiency and effectiveness of the program.
• Facilitate effective engagement with staff and volunteers to promote initiatives, communicate change and manage expectations.
• Prepare high level complex briefing documents, submissions, reports and correspondence on related issues and initiatives in accordance with departmental requirements.
• Actively develop and maintain professional relationships with stakeholders ensuring services are responsive to current and future needs

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governanc