Program Manager of Career and Financial Services

at  Heading Home Inc

Job Title: Program Manager of Career and Financial Services
Reports To: Senior Director of Housing or Senior Director of Shelter
Location: Boston, MA 02115
Position Type: Full-time, Exempt
Salary Range: $60,000 - $68,000
Overview:
The Program Manager of Career and Financial Services is a specialist PM position that collaborates with the Senior Director to support the design, development, and coordination of Heading Home’s economic mobility services to families and individuals. The PMCFS will work with the Heading Home team to make the agency an innovator in economic mobility for its program’s participants, bringing together a broad array of community services to help meet the needs of our families and individuals. The PM-CFS will work with the Career and Financial Services staff as well as Heading Home’s leadership team to plan, manage, and implement programming in the areas of career development, financial education, and money management.

• Builds, leads, and inspires a diverse team of career and financial services professionals towards client-focused goals while maintaining positive team culture, particularly during times of organizational growth and change;
• Provides regular supervision and support to CFS staff members;
• Oversees the delivery of services, including program evaluation, and recommends program/policy changes that ensure quality and accuracy of expected outcomes and goals;
• Identifies, develops, and maintains partnerships with strategic community partners to foster and build the growth of Heading Home’s career and financial services;
• Manages Heading Home’s “IDA” matched savings program, and the relationship with the banking and savings institutions that support it.
• Develops, strengthens, and maintains job placement and career development opportunities;
• Ensures that adherence to behavior change models such as Motivational Interviewing, and Trauma Informed Care are in place, and develops protocols and standards for appropriate monitoring throughout program;
• Serve as liaison with Community based organizations, attends meetings with such organizations as needed;
• Perform other tasks as requested
• Observes program and agency rules and policies