Program Manager ServiceNow

at  Yechte Consulting

MUST HAVE SKILLS

• Experience as a Program Manager within IT environments concerning software development and integration
• Extensive experience as IT Project Manager on Software development and integration projects
• A strong overall understanding of IT governance and processes (e.g., ITIL)
• Knowledge of Project Management methodologies, such as PM², PMBOK, PRINCE2
• Very good written and oral knowledge of Dutch and/or French and English
• Strong analytical skills with attention to detail, while maintaining a clear focus on the bigger picture
• Clear communicator both upstream and downstream, able to separate core information from details and deliver concise messages
• Ability to negotiate with different levels in the company, to close discussions to derive conclusions and to handle conflicts

WORK AT YECHTE

We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.

• Define the program, including constraints, risks, dependencies, priorities, budgets, success, and acceptance criteria, in collaboration with the involved stakeholders
• Support the ServiceNow team in maintaining roadmaps
• Ensure projects within your scope align with objectives and with each other through effective dependency management, resource planning, and tactical prioritisation
• Monitor team workloads and anticipate capacity needs and potential issues
• Act as the reporting line for project managers within your scope and serve as the escalation point
• Support project managers within your scope by providing coaching and constructive challenges where appropriate
• Regularly communicate progress, agreed scope, and any adjusted schedules, including resource and competency needs, in a structured manner
• Manage and monitor risks and issues with project managers, escalating to management and stakeholders promptly when necessary
• Collaborate with project managers to seek solutions and discuss these with stakeholders, and if needed, with management
• Follow PMO procedures, including methodology and governance, and provide coaching to project managers on these processes
• Monitor the program budget and coordinate budgeting processes and amendments
• Lead Steering Committee preparations and reporting
• Build a network to ensure the follow-up and implementation of the program, ensuring it receives the necessary attention
• Take on project management responsibility for some (small) projects within the Program
• Create a positive atmosphere within the program and project teams and ensure efficient and quality delivery of the projects, taking into account impact on possible other projects of the program
• Resolve conflicts within and between project teams