Program Manager - Toronto, ON, Canada

at  Diversified

At Diversified, we don’t just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Fostering communication and collaboration within multi-national companies worldwide

Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.
What part will you play?
The Program Manager is the single point of responsibility and accountability for assigned Audio Visual projects being conducted within the framework of the larger program. The Program Manager will provide strategic guidance to Audio Visual project team that will promote the company’s culture, enhance the client relationship, and drive revenue growth. Understanding where all Audio-Visual project stand throughout the project lifecycle as well as leading Audio-Visual project managers to complete the projects per Scope, Cost and Schedule is a major component of this role. The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner. They will also develop efficient strategies and tactics to uphold client goals and objectives. The Program Manager must coordinate all resources required for each initiative, to ensure satisfactory performance.

What will you be doing?

• Single point-of-contact for assigned Audio Visual program
• Provide weekly Audio-Visual program status updates to management and customer stakeholders.
• Provides escalation for project managers and the client
• Provides cross region and/or specialty coordination and ensures consistent delivery processes for strategic programs.
• Expected to provide management with instant notifications of potentially critical situations that put the project or program at risk.
• Responsible for the financial performance of each Audio Visual project within assigned program.
• Develop and maintain strong communications with each Audio Visual projects’ stakeholders.
• Always anticipating, looking ahead for barriers which may de-rail Audio Visual project, developing structures of means to resolve unforeseen problems.
• Sets and enforces standards for all client-facing communications.
• Provides program level support to the sales process to maintain visibility on probability strategic opportunities. Supports quarterly business reviews with the client.
• Handles other duties relative to the job as assigned by management.
• Ensure and achieve the highest level of customer service for all Audio Visual projects within assigned program.
• Tracks and reports all pending program opportunities and open initiatives. Provides frequent program level reporting to internal leadership team and the customer through program dashboards.

EDUCATION/CERTIFICATIONS:

• CAPM and/or PMP preferred
• AVIXA essentials of AV Technology, Project Management for AV & CTS preferred

REQUIRED/KNOWLEDGE, EXPERIENCE AND SKILLS:

• 5+ years Audio Visual Project and/or Audio-Visual Program Management experience.
• Considerable experience with managing Audio Visual vendor relationships with Construction Management Companies, General Contractors, Consultants and Architects is required.
• Proficient with computers and current business software applications within MS Office, especially MS Project & Excel.

PREFERRED SKILLS:

• Possess advanced and sophisticated written and verbal communication skills.
• Strong planning skills.
• Must practice the highest level of customer service.
• Attributes: professionalism, self-motivation, self-discipline, attention to detail and time management skills.
  To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/or email us at careers@onediversified.com.
  Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or any other applicable protected ground. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com.
  Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits

• Single point-of-contact for assigned Audio Visual program
• Provide weekly Audio-Visual program status updates to management and customer stakeholders.
• Provides escalation for project managers and the client
• Provides cross region and/or specialty coordination and ensures consistent delivery processes for strategic programs.
• Expected to provide management with instant notifications of potentially critical situations that put the project or program at risk.
• Responsible for the financial performance of each Audio Visual project within assigned program.
• Develop and maintain strong communications with each Audio Visual projects’ stakeholders.
• Always anticipating, looking ahead for barriers which may de-rail Audio Visual project, developing structures of means to resolve unforeseen problems.
• Sets and enforces standards for all client-facing communications.
• Provides program level support to the sales process to maintain visibility on probability strategic opportunities. Supports quarterly business reviews with the client.
• Handles other duties relative to the job as assigned by management.
• Ensure and achieve the highest level of customer service for all Audio Visual projects within assigned program.
• Tracks and reports all pending program opportunities and open initiatives. Provides frequent program level reporting to internal leadership team and the customer through program dashboards