Program Manager

at  Wipro Limited

JOB DESCRIPTION:

• Manages the delivery of IT services and ensures they meet the needs of the organization.
• Coordinates communication between IT and other departments to ensure seamless delivery of services.
• Develops and implements service level agreements (SLAs) to ensure IT services are delivered efficiently and effectively.
• Works with IT service providers to ensure service levels are met and problems are resolved quickly.
• Takes responsibility for the quality of IT services provided, and manages the resolution of any issues that arise.
• Develops and manages budgets for IT service delivery, and ensures resources are allocated effectively.
• Monitors and reports on service delivery performance to identify areas for improvement.
• Develops and implements policies and procedures to ensure consistent and streamlined IT service delivery.
• Encourages the adoption of emerging technologies to continually improve IT service delivery.
• Provides leadership, guidance, and supervision to IT service delivery staff.
• The IT Service Delivery Manager is responsible for developing and maintaining relationships with customers, ensuring customer requirements are met and for coordinating service delivery with other teams within the organization. The role involves managing the service desk, incident management, problem management, change management and release management.
• The IT Service Delivery Manager also monitors service level agreements (SLAs), identifies opportunities for improving service delivery, preparing budgets, and managing resources. This position requires excellent communication skills, as the IT Service Delivery Manager regularly interacts with both technical and non-technical stakeholders.
  Delivery Management
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  Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity

Please refer the Job description for details