Program Monitor - JWP

at  Swords to Plowshares

ABOUT SWORDS TO PLOWSHARES

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org .
Diversity, Equity, and Inclusion Statement of Intent:
Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable, and inclusive organization. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.
We stand against injustice and discrimination of all kinds. This includes mistreatment based on race, age, color, veteran/military status, language, ethnic background, national origin, ancestry, ability, religion, sexual orientation, gender identity, or gender expression, other status protected by law, and the other qualities/traits that make you unique. We encourage applications from all qualified individuals.
at www.swords-to-plowshares.org .

SUMMARY

The Program Monitor is the gatekeeper to the Residences—and enforces STP safety and security policies and procedures in service of STP tenants. Program Monitors monitor daily building activities, provide 24-hour security, and respond to building and tenant emergencies. As the first point of contact for visitors to our properties, Program Monitors are required to exhibit professional, courteous and respectful conduct to tenants and building guests, enforcing property rules while creating a welcoming environment. The position is supervised by the Asst. Property Manager.

REQUIREMENTS

• Present a relaxed, courteous and professional communication style; even under pressure
• Organized, with attention to detail
• Ability to remain calm and responsible during emergencies
• An understanding of and ability to communicate with diverse types of people
• Ability to both work independently and be a part of a team
• Commitment to helping formerly homeless people to regain and maintain their independence
• Ability to follow complex oral and written instructions
• Applicants are required to learn basic computer word processing and databases, etc.
• Ability to appropriately respond to and defuse tension
• Applicants with de-escalation and conflict resolution training recognized
• An understanding of and experience working with issues of homelessness and recovery issues
• Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative
  Translatable military experience and skills may be alternatively substituted

• Maintain building security, by making rounds of entryways and public areas indoors and outside
• Assist the Building Manager with administrative tasks as directed
• Maintain a clean and presentable work area, building entry and lobby
• Accurately complete incident reports and complaints
• Attend meetings as scheduling permits
• Follow all rules and procedures outlined in the Swords Personnel Policy Manual, and STP House Rules
• Must be able to communicate effectively with a variety of personalities and be comfortable embracing the agency’s Diversity, Equity, and Inclusion Initiative and the principles of Cultural Humility.
• Monitor daily common area activities of building residents and guests
• Maintain complete and accurate building logs (wellness log, visitor log, vendor log, overnight log, daily log)
• Maintain complete and accurate shift reports of activities, repairs, tenant requests, deliveries, and services
• Screens all visitors to the building
• Respond to building emergencies in compliance with the Property Management manual
• Engage in courteous and respectful communications with tenants, guest, and vendors
• Assist tenants with the completion of work orders, incident reports, and complaints
• Help facilitate veteran transportation to and from medical appointments
• Replenish and make copies of all necessary paperwork, work order, incident report, grievance
• Complete accurate daily shift report and incident reports prior to completion of shift
• Maintain a clean and presentable work area, building entry, and lobby including cleaning front desk, refrigerator, and microwave
• Maintain 86 list and inform Property Management of any updates
• Monthly supervision with supervisor
• Attend monthly program monitor meetings
• Follow all rules and procedures outlined in the Swords to Plowshares Personnel Policy Manual
• Must be able to perform all tasks as assigned by management with what would be considered reasonable accommodation. Please note that responsibilities may vary by site