Program Specialist IV, Performance & Organizational Excellence

at  Uber

ABOUT THE TEAM

The Community Operations team at Uber focuses exclusively on ensuring all of our customers have the best experience. Providing premier customer support to riders and driver-partners is a core feature of our product experience.

What You’ll Do

• Have a strong pulse on people needs of our Greenlights and COEs.
• Manage ongoing programs such as Performance Management, CST policies, Growth & Development initiatives, Job Architecture frameworks, and Field Strategic initiatives and look for opportunities to operationalize and improve.
• Partner with stakeholders such as BOS Planning & Support, PMO, US&C & Field Ops Leadership HR / People Partner Teams, Legal, P4P Teams, Global L&D and Recruiting to work through all initiatives that require their support or expertise in moving a people program forward.
• Support building, piloting, launching, managing, and optimizing any new projects/programs that are assigned to you or the team.
• Team expert and go-to-person for general requests/questions and managing team resources.
• Support Senior leaders and teams with day-to-day initiatives and administrative needs relative to the Performance & Organizational Excellence scope.
• Assist the BOS team projects and initiatives as needed.

Basic Qualifications

• At least 2 years of experience in project management
• Problem solving, collaboration, stakeholder management, and analytical skills
• Communication, planning, organization skills

Preferred Qualifications

• 2+ years supporting programs or projects from a startup/tech environment
• Bachelor’s Degree or equivalent professional experience
• High energy, enthusiasm, and professionalism.
• Ability to work in a fast-paced, reactive environment and be able to adapt to changing priorities and workloads quickly
• Strong written and verbal communication skills with attention to detail, grammar, tone, and voice
• The ability to interact professionally and efficiently with internal and external stakeholders of all levels.
• Superior organizational skills and impeccable follow-through on tasks.
• Ability to work autonomously as well as in a team setting
• An outstanding problem solver who is solution and detail-oriented and has a genuine interest in improving processes.
• An intermediate level of proficiency with Google Drive/Office Suite is desirable.
• Creative outlet to build communications / forums for a more engaging experience (i.e. Canva, Bloc, Video-creating, Slack block)
• Ability to self-serve, investigate, and get the data required to make quick and effective decisions
• Passionate about the opportunity to build and optimize processes and are willing and able to influence others utilizing those processes
• Strong presentation skills to present to high-level leadership

ABOUT THE ROLE

Uber is looking for a Program Specialist IV to support the BOS Performance & Organizational Excellence Team. BOS Performance & Org Excellence (POE) are responsible for programs that support the Field Operations Teams (GL & COE) and some broader Community Operations teams related to the people of the organization: performance, growth & development, policy, job architecture, employee experience, and people strategy. This role supports leaders and programs that enable the Community Operations team to continue to grow, develop and foster a great company culture. Do you have the knack to anticipate the needs of the team and can effectively resolve admin and operational issues before they even arise? If so, see the day-to-day functions below and apply!

What You’ll Do

• Have a strong pulse on people needs of our Greenlights and COEs.
• Manage ongoing programs such as Performance Management, CST policies, Growth & Development initiatives, Job Architecture frameworks, and Field Strategic initiatives and look for opportunities to operationalize and improve.
• Partner with stakeholders such as BOS Planning & Support, PMO, US&C & Field Ops Leadership HR / People Partner Teams, Legal, P4P Teams, Global L&D and Recruiting to work through all initiatives that require their support or expertise in moving a people program forward.
• Support building, piloting, launching, managing, and optimizing any new projects/programs that are assigned to you or the team.
• Team expert and go-to-person for general requests/questions and managing team resources.
• Support Senior leaders and teams with day-to-day initiatives and administrative needs relative to the Performance & Organizational Excellence scope.
• Assist the BOS team projects and initiatives as needed