Program Support/Administrative Assistant

at  Community Development Council Durham

Job title: Program Support/Administrative Assistant
Department: Newcomer Community Services
Reports to: Newcomer Community Services Manager
Hours of work: 8:30 a.m. to 4:30 p.m, 10:00 a.m. to 6:60 p.m.

SKILLS AND ABILITIES

• Superior communication skills, oral and written proficiency in English.
• Working knowledge of French would be a strong asset.
• Excellent interpersonal/customer service skills including excellent telephone manner.
• Proficiency in MS Office Applications: Word, Excel, PowerPoint, Publisher, Outlook, Access, Internet.

ADDITIONAL REQUIREMENTS

• Ability to take initiative and work independently.
• Excellent organizational and time-management ability to multi-task in a fast-paced environment.
• High level of energy and a positive attitude.
• Demonstrate a non-judgmental and positive approach to challenges.
• Ability to take initiative and be a strong self-starter who takes responsibility and is accountable for actions/decisions.
• Results oriented, proactive, and resourceful with a quality-standards approach.
• The Program Support//Administrative Assistant will need to be flexible regarding assigned work hours and location

INTERPERSONAL SKILLS

Ability to deal cooperatively with other staff, volunteers, funder agencies and other government and community organizations. Actively listens to the client’s and employee needs.

ORAL AND WRITTEN COMMUNICATION SKILLS

Demonstrates proficient abilities to develop high-quality written reports and expresses excellent communication skills when dealing with clients and employees.

QUALIFICATIONS

• Post-secondary education.
• Knowledge of administrative and clerical procedures.
• Three years related experience in non-profit sector/Employment Resource Centre/community services.
• Experience working with people from various cultural, ethnic, and socio-economic backgrounds.
• Proficiency in the use of computer programs for: Word Processing, Databases, Spreadsheets, E-mail, Internet and Marketing & Newsletter publication.
• Strong proficiency in the use of virtual platforms such as MS Teams and Zoom
• Ability to take initiative and be a strong self-starter who takes responsibility and is accountable for actions/decisions
• Results oriented, proactive, and resourceful with a quality-standards approach
• Able to create and navigate excel spreadsheets and Access Database
• Good organization skills
• Proficiency in additional languages other than English would be a definite asset.

JOB PURPOSE

This role of Program Support/Administrative Assistant is responsible for attending to visitors and dealing with inquiries on the phone and face-to-face. He/she supplies information regarding the organization to clients in addition to providing secretarial, and administrative support in order to ensure that services are provided in an effective and efficient manner. The role supports the Newcomer Community Services department with administrative duties and volunteer coordination.

ACCOUNTABILITY

Takes responsibility for actions and mistakes; reliable; accomplishes goals, completes tasks, and meets deadlines or gives reasonable notice and explanation; is productive while maintaining accuracy and quality; acts in an honest, trustworthy and respectful manner; is punctual; follows through on commitments made.