Program Support Manager

at  Bayshore HealthCare

The Program Support (PSM) that is referred to as Program Manager/Nurse Case Manager (PM/NCM). In addition to the program manager responsibilities listed within the duties and responsibilities, the PM/NCM will also be the point of contact offering support to physicians and medical case management services to patients. Assist physicians with the completion of all program specific paperwork and follow-up on submissions pertaining to obtaining drug access through various means to ensure patients have access to their prescribed treatments in a timely manner. Act as a resource to physicians who are prescribing this medication and continuous support for patients for complete case management in relation to the program.

EDUCATION

• Business graduate discipline in any field (College diploma, Undergraduate, Graduate) OR three (3) years of management experience in people management and patient support programs

EXPERIENCE

• At least three (3) years of management of Patient Support Program experience or recent management experience in the healthcare or pharmaceutical industry.
• Demonstrated ability to interpret and integrate policies and procedures; solid track record in conducting education initiatives
• Demonstrates time management skills, as well as an ability to evaluate urgent situations and make appropriate business decisions.
• Exemplary verbal and written communication abilities, facilitating effective interactions across diverse audiences
• Demonstrated willingness to travel as per business requirements
• Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)
• Knowledge of the principles, practices and methods of account management; operations and service delivery; financial management and control; program development, implementation and evaluation; human resources practices.
• Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment
• Established high speed internet access from home office.