Program Support Specialist

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The Program Support Specialist is empowered, and responsible, to provide program support, assistance, and advisory for service, reporting to the head of GCID Service Reliability Engineering and the leadership team in planning, project and coordination. Responsibilities include Media/Presentation development and preparation, maintaining technical service documentation and project sites, project management and execution, deliverable coordination, and scheduling, and capture of relevant information. Engagement points will be both internal and external to the GCID Service Reliability Engineering team, where you will represent our team. In addition, you will significantly support strategic initiatives execution supporting leadership.
This position requires a motivated, aware, and self-starting individual, who actively looks for ways to contribute. It will give you vast exposure to the business, process, and technology of SAP. You will be an influencer who is part of a globally diverse team, which spans multiple nations and cultures, and you will be expected to adapt and manage accordingly.
In return, you will have flexibility to manage and plan your day, receive growth opportunities, and open exposure to the business. Supporting your professional development goals and efforts is a priority for us.
An ideal candidate for this position would be a proactive, results-oriented individual with strong technical/engineering project management skills, excellent communication and multimedia abilities.

• Support of strategic GCID Service Reliability Engineering initiatives (Observability, SRE, Taskforces, Workstreams and Projects)
• Maintain top-level GCID Service Reliability Engineering process knowledge, awareness, and obligations
• Preparation of presentations, materials, media, management documents and conference/meeting information.
• Preparation of meetings with key internal and external stakeholders
• Liase between the management team and other parties
• Assisting in all relevant topics
• Management team support
• Drive an array of small to medium sized technical service projects
• Some scheduling and administration management tasks and activities
• Direct support to the Head of GCID Service Reliability Engineering