Program Worker, PSW Lead – Contract (External)

at  West Neighbourhood House

West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based
agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose
of West Neighbourhood House is to enable less-advantaged individuals, families and groups in the
community to gain greater control over their lives and community.
The program worker/PSW care team lead position works collaboratively with ALC Lead Coordinator and
Program Team Leaders to support and co-ordinate the scheduling and delivery of the Adult Day Program,
and Home Support Programs: Homemaking, Home Help, Respite Care and Parkdale Assisted Living (PAL).
The Adult Day Program is a multilingual service that offers social and recreational activities for people with
physical and health challenges, and cognitive impairments. The Home Support and PAL programs provide
remote and in-home care and support to meet the needs of frail, disabled, chronically ill, and/or vulnerable
older adults with special requirements, seven days per week on a 24-hour basis.

Qualifications: Personal Support Worker Certificate from an accredited institution;

• Demonstrated experience in Assisted Living and Community Home Care;
• Knowledge of the in-home needs of seniors, who may be frail, chronically ill, palliative

experience and/or education;

• Physical ability to provide hygiene and personal care, light housekeeping duties and to assist the client

• Attending Delegated Acts training from the Health Care Providers (Nurse, PT, OT) and provide hands on

training to program in-home staff/PSWs;

• Supporting the Alternate Level of Care (ALC) Team with the training and orientation of new staff/PSWs;
• Participating in Care Team planning, home assessments and consultations;
• Supporting the Team Leaders and Coordinators with the delivery of Assisted Living, Home Support and

Adult Day @home program activities;

• Assigning tasks to PSW staff, prioritizing work and providing day-to-day support;
• Ensuring safe and timely delivery and/or medication reminders in accordance with policies and

procedures and monitoring the medication log;

• Monitoring daily interactions of care staff with clients, noting and reporting incidents for follow up,

responding to and resolving any issues or problems reported by the Team Leaders;

• Informing the Team Leaders or Coordinators of the need for an adjustment of schedule in short term

situations, and ensuring continuity of service;

• Working with the team to resolve in-home issues and responsive behaviours as well as encouraging

innovative approaches and promote client independence;

• Ensuring procedures, risk management policies and health and safety guidelines are followed;

• Compiling records and other documentation as required;

• Documenting and updating clients’ files both hard and computerized on client management data base

(Alayacare);

• Provide backup support for the Home Support/PAL Team on an on-call, rotating basis as required;
• Attend scheduled training and team meetings as required;
• Participating as a team member on planning initiatives, in-House committees or activities;
• Providing other related assistance to the Older Adult Centre programs as required;
• Performing other duties as assigned.

Qualifications: Personal Support Worker Certificate from an accredited institution;

• Demonstrated experience in Assisted Living and Community Home Care;
• Knowledge of the in-home needs of seniors, who may be frail, chronically ill, palliative,

cognitively impaired, and/or living with disabilities in the community, as obtained through appropriate

experience and/or education;

• Physical ability to provide hygiene and personal care, light housekeeping duties and to assist the clients

with transferring from bed to chairs, wheelchairs and washrooms, as required;

• Excellent written/verbal communication skills to successfully respond to complaints or requests, as well

as ability to establish and maintain rapport with clients;

• Demonstrated skills in crisis intervention combined with excellent interpersonal and verbal skills in

order to interact with clients, their families and their caregivers, and to provide support and empathy,

in a multi-cultural community setting;

• First Aid/CPR Certificate is required;
• Computer literacy and knowledge of Office 365 and Alayacare is an asset;
• Excellent organizational, communication and interpersonal skills;
• Ability to work independently and as part of a Team;
• Ability to observe and recognize changes in clients;
• Ability to work evenings and weekends on a rotation basis and overnight on-call as required;
• Residence in West Neighbourhood House catchment area is an asset;
• Food Safety Training and WHMIS an asset;
• Good written and verbal language skills in English;
• Ability to speak another language is an asset;
• Residing within the West Neighbourhood catchment area is an asset;
• Possession of a valid driver’s license and access to a vehicle is an asset.
• Note: Required to be readily available by Teams/work cell phone to respond questions/emergencies

after-hours and weekends when scheduled to work.
Status: Long Term Contract to March 31, 2026 (CUPE Local 3393 Bargaining Unit
Position)
Start Date: ASAP
Hours: 35 hours per week (rotating schedules, evening and weekend availability
mandatory)
Rate: $26.95 per hour (4 weeks’ vacation, paid sick days, 3 floater days, full benefits
package after 3 months, Multi-Sector Pension Plan after 6 months)
Unit: Older Adult Centre
Immediate Supervisor: Coordinator, Home Support
Posting Date: January 23, 2025
Closing Date: February 6, 2025