Programme Assistant (Central Services)

at  JBS Executive Education Ltd

This role is available as an internal secondment or fixed-term contract for the period of one year or return of the role-holder, whichever is the earlier. Working hours are 40 hours per week. There will be a six-month probationary period.

ABOUT THE ROLE:

As a Programme Assistant, based in the Central Services & Operations team, you will change leaders who change the world by providing first-class support to our programme teams, to enable them to deliver a transformative learning experience to our participants.
Programmes vary significantly in delivery modes and complexity which will give the successful candidate exposure to assisting in live online, digital, face-to-face and blended delivery contexts. Working within an operational context, the role holder will deal with a broad range of tasks such as preparing programme materials and merchandise, providing varied programme assistance during programmes, and covering live online / digital programmes from time to time.
Occasionally, providing programme support will involve long working hours and irregular patterns of work, including weekends. The role will be primarily based onsite at the Cambridge Judge Business School, with a current company-wide requirement of a minimum of two working days from our office in Cambridge, however the successful candidate will be expected to attend the office more regularly than this should business demand require. Nevertheless, we understand the importance of flexibility in managing work-life balance; our structure includes flexible working hours to accommodate individual needs and preferences.

Provide the Programme Manager with extra support prior to and during programme delivery. Duties might include but are not limited to;

• Setting up venues both on and offsite.
• Helping set up equipment for sessions (laptops, AV, extension leads, stationery etc).
• Being the sole Central Services Team member who is responsible for sourcing merchandise, as well as maintaining sufficient stock and strong working relationships with our suppliers.
• Sourcing and preparing merchandise for all face-to-face programmes as requested by the Programme Manager.
• Printing and preparation of name badges, desk tents etc for all face-to-face programmes.
• Walking participants between venues (e.g. from their hotel to a dinner venue).
• Helping with last-minute faculty/ client requests e.g. prizes fo class activities, contacting suppliers with any scheduling issues.
• Sitting in on sessions as required

Support the delivery of Live Online programme sessions. Duties might include but are not limited to;

• Set up our inhouse studio(s) ready for delivery of a live online session and support faculty and the programme manager during sessions when required.
• Act as the online host on Zoom or Teams as required. Tasks include but are not limited to allow participants access and commencing online features such as breakout rooms, whiteboards and polls.
• Assist with the auditing of ‘in-session’ materials (video/chat editing)