Programme Delivery Coordinator

at  Kings College London

Job id: 095098. Salary: £32,979 - £36,396 per annum including London Weighting Allowance.
Posted: 10 September 2024. Closing date: 22 September 2024.
Business unit: King’s Education. Department: Summer Programmes.
Contact details: Iga Czechowska. iga.czechowska@kcl.ac.uk
Location: Strand Campus. Category: Professional & Support Services.
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About us
King’s Summer Programmes is a specialist creative business development unit that designs, develops and delivers open enrolment and bespoke seasonal international education programmes in line with King’s Education Strategy.
Its portfolio includes flagship undergraduate and pre-university summer schools, customised undergraduate and postgraduate student programming for international partners, short courses and overseas programmes offered in face-to-face modalities.
About the role
The postholder will join the Summer Programmes team to support the delivery of seasonal education in London, acting as the main contact for programme queries and providing excellent customer service to prospective applicants, parents, and students. They will play a key role in assisting the Programme Delivery Manager (Student Experience) and Programme Delivery Specialist (Academic Programme) in the planning and execution of both Pre-University and Undergraduate summer schools, including organising the social programme and coordinating temporary staff.
The workload varies throughout the year, with the busiest period from June to August, during which the postholder will be expected to be present on campus in London every working day. This contract is part of King’s trial of hybrid working, allowing team members to work remotely part of the week when programmes are not in session. The postholder must also be prepared to attend events in the evening or on weekends as required and may need to travel internationally for programme delivery. The role will be based at King’s Strand Campus.
This role offers an exciting opportunity for a proactive and motivated individual with a strong interest in global Higher Education to join a dynamic and inspiring team at one of the world’s leading universities.
This team operates internationally, with programming and networking taking place across the world, so strong cultural awareness and an international outlook is essential. The ability to adapt experience and skills to performing role tasks internationally (and onsite overseas on occasion) is key.
Key responsibilities include providing exceptional customer service as the first point of contact for queries, ensuring prompt and accurate responses, as well as the processing of student applications according to entry requirements. The postholder will also assist in organising student events and social activities, ensuring all logistical and safety aspects are covered, and will manage communication with students and university departments to ensure smooth programme delivery. Additionally, they will play a role in safeguarding under-18 students and assist with recruitment and payroll administration for temporary staff.
This is a full-time, indefinite contract. As this post works with young adults who are under 18, it is subject to Disclosure and Barring Service clearances.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Experience in an administrative support role, providing excellent customer service
• Ability to independently manage and prioritise a busy workload, while carefully tracking and recording multiple areas of work, balancing competing deadlines, and remaining highly organised during busy periods to ensure tasks are completed efficiently
• Excellent oral and written communication skills, with the ability to convey complex information clearly and effectively to a range of audiences, with a high level of accuracy and attention to detail
• Strong interpersonal skills for communicating with team members and external partners, with the ability to liaise effectively and proactively across teams and stakeholders, building strong relationships to deliver high-quality service, support project aims, and overcome challenges.
• Experience proactively resolving problems in a customer-focused environment, both collaboratively and independently
• Good numeracy skills with ability to gather and manipulate data so it can be interpreted by others
• Proficient in Microsoft 365 applications, including PowerPoint and Excel, with an understanding of the sensitive nature of personal data and the importance of Data Protection compliance.
• A commitment to equality, diversity and inclusion, actively addressing areas of potential bias

Desirable criteria

• Experience of working in the higher education sector and/or a complex dispersed organisation
• Experience of supervising temporary staff and ability to provide instruction and train others to undertake specific tasks
• Experience of using web content software

Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “

Please refer the Job description for details