Programme Delivery Manager

at  DOCOsoft

We are seeking a highly skilled Programme Delivery Manager to oversee project delivery, ensuring projects are completed on time, within budget, and to the highest quality standards.
This role involves managing both client-facing and internal projects, with a focus on technical delivery in the claim management space.
You will lead a team of Project Managers and Business Analysts, acting as the primary contact for key clients to ensure their needs are met.

Responsibilities:

• Lead project delivery, from planning to closure, ensuring scope, budget, and timelines are

met.

• Act as the primary client contact, building strong relationships and addressing client needs.
• Manage a team of Project Managers and Business Analysts to ensure smooth project

execution.

• Develop and implement project management policies and processes for consistency and

excellence.

• Participate in planning, estimation, and review activities to enhance service delivery and

continuously improve processes.

• Provide project governance, reporting on progress and outcomes to senior management.
• Collaborate with internal teams and external stakeholders to align project objectives with

company goals.

• Manage project resources, including budgets and timelines, to ensure efficiency.
• Monitor risks and issues, implementing mitigation strategies to ensure project success.
• Ensure the quality of deliverables meets both company and client expectations.
• Foster a culture of continuous improvement and innovation in project management.

Key Skills/ Qualifications:

• Professional certification (e.g., PMP, PRINCE2) is preferred.
• Proven experience in a senior project management role, with a track record of successfully

delivering complex projects.

• London Insurance Market Experience essential
• Strong leadership and team management skills, with the ability to motivate and guide crossfunctional teams.
• Excellent communication and interpersonal skills, capable of building and maintaining strong

relationships with clients and stakeholders.

• Deep understanding of project management methodologies, tools, and best practices.
• Strategic thinker with excellent problem-solving skills.
• Proven experience in technical project management, preferably in the insurance or claim

management industry.

• High-performance mindset, with the ability to work in a team-oriented environment with

multiple competing priorities.
We offer our people:
The opportunity to impact our growing business - make your own stamp on the role/ company.
Exciting challenges to grow – we motivate and mentor junior members of the team, many of

whom joined as interns and have progressed through the organisation.

• A competitive salary.
• Company pension.
• Health Insurance.
• Remote and flexible working.
• 25 days annual leave.

Equal Opportunity Employer
DOCOsoft is committed to building an inclusive and diverse team that represents a variety of
backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates, and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law.
Should you require reasonable accommodations during any stage of the
recruitment process, please let us know

• Lead project delivery, from planning to closure, ensuring scope, budget, and timelines ar