Programme Delivery Manager (Insurance Domain)

at  Capgemini

Job Title: Programme Delivery Manager (Insurance Domain)
Location : London (Hybrid)
Type of Role: Permanent
Capgemini is seeking a Programme Delivery Manager who is accountable for all delivery execution on an Account (or a group of accounts where applicable), meeting all timelines, budgets and quality commitments. They will manage and develop their Engagement managers and Project Managers. They will monitor the financial performance of their Account(s) and provide input to the cost and margin components of the Account’s forecast.

• The Delivery manager is responsible for allocating resources in partnership with practices
• Accountable for economic model at account – ADRC, PROR, Leverage
• Meet Delivery, SLA and Customer commitments in partnership with practice
• Maintain relationship with key customer contacts as advisor on delivery topics
• Reviews and oversight of all delivery engagements in the account
• Performance and KPI management of account delivery team members
• Complete project and annual feedback and YE appraisals of the delivery team
• Partner with AE on Account P&L, planning and forecasting
• Support AE in shaping and closing deals in the account, review all deals for Account and MU objectives
• Drive OTACE and CSS ratings and create plans for improvements where needed
• Implement competitiveness strategies in the Account
• Drive compliance to Time Booking, KPI Reports and Rapid Starts
• Establish customer connect and be the delivery advisor to themGroom EMs and DMs