Programme Manager for Transformation

at  Arden and GEM Commissioning Support Unit

The role will develop, implement and manage multiple services with the aim of providing effective governance towards project delivery. They will take ownership of PMO services and work with the project and technical teams to ensure any developed processes are successful.
The role will support the business in driving transformation through the identification and definition of Programmes of work, and will ensure value for money in planning, and commissioning of these programmes.
The post holder will support the management of the implementation of innovation and target operating model projects and programmes for Arden & GEM or Arden & GEM customers.
The role will lead cross-disciplinary teams, in order to define, develop and deliver solutions and supporting processes required to meet an agreed set of requirements.
The post holder will be accountable for delivery of the defined requirements to agreed timescales and costs.
The role will be responsible for the definition and management of an overall programme plan and budget.
The role will be responsible for ensuring that the solution can be operated effectively once it has been delivered and for transitioning new services into delivery.
The role is required to have a combination of business expertise, related to Arden & GEM and its customers and programme management expertise in order to ensure effective service delivery.
We are a multi award-winning organisation that has achieved the prestigious Investors in People Gold Award for ‘We invest in people’ and ‘We invest in wellbeing’ and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.
We reward the hard work and commitment of our people with the following benefits:
A competitive salary with annual pay reviews
A generous annual leave entitlement starting at 27 days
Membership of the NHS Pension Scheme
Flexible working and family friendly policies, including enhanced parental leave and pay
A wide range of in-house and external learning and development opportunities
Access to salary sacrifice and discount schemes
Access to employee assistance and occupational health services.

Core Duties and Responsibilities (Key Result Areas)

• A skilled program leader, with experience and expertise in leading and delivering complex change
• Highly organised, methodical, analytical approach to planning and execution
• A dynamic, action orientated style of leadership able to galvanise teams to deliver
• Able to identify and capture best practice and spread knowledge and innovation
• A strong communicator, written and verbal both internal and external stakeholders
• Working with innovation and TOM teams to plan, manage and report on all workstream deliverables
• Ensuring project resources are in place for each of the deliverables within the VP area
• The role will be able to provide key aspects of senior programme management and delivery for the project/programme, including organisation, development, implementation and evaluation of strategy and corporate priorities.
• Ensuring progress reporting, risk and issue management, managing the relevant programme delivery team’s business support function, developing and maintaining the team’s project or programme scope, PID and plan is delivered and monitored to a high standard .

Key Working Relationships

• Is required to develop key relationships with a broad range of stakeholders and maintain networks internally and externally
• To work in partnership with others and as part of cross directorate teams to deliver successful outcomes.
• Participate in relevant task groups/work streams and initiatives to provide programme governance, reporting, support with plans and programme advice and expertise
• Close liaison with Finance to develop, agree and monitor Programme budgets
• Link with managers and members of other functions, to address inter-dependencies and ensure alignment between programme components,
• Close liaison with the Marketing and Communications team on marketing activities.

Support programme boards/sub-groups and ensure secretariat arrangements function well:

• Provide and receive highly complex, sensitive and contentious information, presenting information to a wide range of stakeholders in a formal setting. This may include;

o financial information
o organisational change information

o information related to customers

• Provide leadership on establishing standard operating procedures for a multidisciplinary project delivery team
• Provide expertise in managing business support, including developing and managing the team’s business plan, progress and reporting risk and issue management
• Be responsible for corporate business returns, including planning and workforce returns as appropriate
• Maintain a content management system to ensure information is properly managed and best practice is shared across the team, and the wider NHS organisation
• Ensure training & development activities across the team are up to date
• Be a champion for best practice, learning from experience and from others, supporting the spread of innovation within the organisation

Contribute to performance improvement, taking a lead for identified areas as follows:

• Develop thorough project plans which; are aligned with any overall Programme timetable, meet the strategic direction of the organisation and minimises unnecessary disruption to stakeholders involved in the process.
• Responsible for development of detailed delivery plans and milestones for each intervention within the project
• Responsible for risk management and risk mitigation
• Provide coordination of and participate in relevant working groups and provide project advice, expertise and support where requested.
• Provide relevant and timely specialist advice and guidance on own portfolio.
• Responsible for investigating the causes of any variance from plan and proactively contribute to the implementation of solutions.
• Responsible for management of a risk and issues tracking mechanism and the resolution and escalation processes.
• Apply best practice and make decisions to ensure the project is delivered to time, cost and quality.
• Maintain the project initiation document and associated plans, undertake regular team meetings to monitor progress and resources.
• Ensure the flexibility of the project if required to meet conflicting/changing requirements.
• Provide support and advice to other project managers as and when required.
• Take into account the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business. Act as an advocate for the project at senior and executive levels and ensure active engagement and sponsorship within NHS as a whole.
• Ensure that the projects maintain business focus, have clear authority and that the context; including risks, are actively managed in alignment with the strategic priorities of Arden & GEM or its clients.

Financial and Physical Resources

• Responsible for managing project budgets and resources for the Innovation and TOM workstreams through on-going monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
• Responsible for regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.
• Ensure project expenditure is monitored accordingly.

People Management

• Operate in a flexible and demanding environment that requires management of a virtual, distributed project team drawn from a number of functions and organisations.
• Lead the coordination of training, development and recruitment activity across the Team.
• Responsible for the recruitment of staff.
• Carry out appraisals for team members
• Develop positive working relationships, in order to support an effective matrix approach to achieve the business objectives.
• Act as a first line manager for Band 5 Project Support Officer
• Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.

Information Management

• Responsible for establishing key governance meetings in order that the accountable officers are informed on progress and can take necessary action as required
• Responsible for provision of detailed reporting to the overarching governance meetings across the wider program, ensuring this report reflects the position of the projects under the postholders responsibility
• Devise and provide improvements to current programme management information and reporting and suggest processes to enhance decision making.
• Ensure timely and accurate reporting to management on agreed areas of work.
• Planning and Organisation
• Contribute to the planning of work streams and overall programme, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
• Contribute to the development of an Agile methodology to programme management and service redesign
• Contribute to short, medium and long term business plans.

Policy and Service Development Implementation

• Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to, service or initiative management.
• Develop policies and procedures in own work function with an impact on the wider organisation, as required.

• A skilled program leader, with experience and expertise in leading and delivering complex change
• Highly organised, methodical, analytical approach to planning and execution
• A dynamic, action orientated style of leadership able to galvanise teams to deliver
• Able to identify and capture best practice and spread knowledge and innovation
• A strong communicator, written and verbal both internal and external stakeholders
• Working with innovation and TOM teams to plan, manage and report on all workstream deliverables
• Ensuring project resources are in place for each of the deliverables within the VP area
• The role will be able to provide key aspects of senior programme management and delivery for the project/programme, including organisation, development, implementation and evaluation of strategy and corporate priorities.
• Ensuring progress reporting, risk and issue management, managing the relevant programme delivery team’s business support function, developing and maintaining the team’s project or programme scope, PID and plan is delivered and monitored to a high standard