Programme Support Office Analysts

at  Data Communications Company

We are Smart DCC
Together we’re building a greener tomorrow
Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who’ll help us do it.
The role
Programme Support Office Analyst
London or Manchester (hybrid working model, 2 days a week office based, 3 days remote)
Competitive Salary with a performance related bonus plus benefits
Fantastic opportunity to join Smart DCC as a Programme Support Office Analyst in a permanent role. The Programme Support Office Analyst is a member of the Programme Support Office that provides value-add services and governance ensuring that programme and project plans can be delivered successfully. The Programme Support Office Analyst role includes a range of activities including project reporting and tracking, governance and compliance support, risk and issue management, programme and project documentation maintenance, tool and template management, stakeholder communication and administrative support to the programme team where appropriate.

What will you be doing?

• Data analysis and decision making. Proactive in identifying trends from data and implementing continuous improvement plans to address deficiencies.
• Identify and implement process improvements based on experience and evaluation of activities plus lessons learned from other programmes.
• Deputise for the PSO Manager as and when required at internal and external forums.
• Run programme support activities ensuring that meetings are planned with agendas, minutes, actions, and pre-reading sent to attendees in advance. Preparation and organisation will be central to everything you do.
• Own the management of risks, assumptions, issues, and dependencies (RAID) ensuring clear mitigations are in place.
• Produce reports within the reporting cadence and calendar ensuring content is accurate, relevant, and appropriate - maintain the ‘single version of the truth’ for your programme/portfolio.
• Contribute to the development, implementation and improvement of programme support, assurance, and governance processes. Develop structured templates and a controlled reporting regime and ensure effective project controls are in place for all projects and programmes.

What are we looking for?

• Good experience in a similar role with experience of working in complex, fast paced, Portfolio or Programme Office environments with strong working knowledge of best practice, risk and issue management, project governance, planning, budgeting, reporting and change control disciplines.
• Results driven, delivery focused PSO professionals to join our exciting growing organisation
• Broad experience of working in programme and project-based environments utilising recognised Programme and Project Management (PPM) methodologies
• Effective communication, collaboration and relationship development and management skills including having the confidence to effectively challenge others when and where appropriate
• Excellent analytical skills with and diligence and the ability to identify trends, help shape solutions to problems and appropriately prioritise activities.
• Proficient use of MS applications including Project, Excel, Word, PowerPoint, and Visio alongside data analysis and dashboard presentation skills – e.g. Power BI, advanced Excel.
• A well-established knowledge and understanding of programme or PMO practices.

CAPITA OPPORTUNITY STATEMENT:

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.
Smart together
Our values and behaviours
Make a difference
We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.
Act with integrity
We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.
Be accountable
You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.
Rewards & Benefits
Get perks that work
Personal Development
Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.
Group income protection
Provides a continuous income if you’re unable to work due to illness or injury for more than 26 weeks.
Pension Plans
Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.
Flexible Holidays
Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.
Cycle to Work Scheme
We’re big on keeping things green. If you want to cycle to work, we’ll loan you the gear through salary sacrifice to make it tax-efficient.
Flexible working
As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.
Additional Benefits
Add more to your core
Unmind
Travel season ticket loan
Bonus
Medical cash plans
Life cover
Charity days
Childcare vouchers
Health screening
RAC discount
Vision Express discounts
Mobile phone discounts
Discounted gym membership
Retail and leisure discount

• Data analysis and decision making. Proactive in identifying trends from data and implementing continuous improvement plans to address deficiencies.
• Identify and implement process improvements based on experience and evaluation of activities plus lessons learned from other programmes.
• Deputise for the PSO Manager as and when required at internal and external forums.
• Run programme support activities ensuring that meetings are planned with agendas, minutes, actions, and pre-reading sent to attendees in advance. Preparation and organisation will be central to everything you do.
• Own the management of risks, assumptions, issues, and dependencies (RAID) ensuring clear mitigations are in place.
• Produce reports within the reporting cadence and calendar ensuring content is accurate, relevant, and appropriate - maintain the ‘single version of the truth’ for your programme/portfolio.
• Contribute to the development, implementation and improvement of programme support, assurance, and governance processes. Develop structured templates and a controlled reporting regime and ensure effective project controls are in place for all projects and programmes