Programme Support Office Manager

at  Data Communications Company

We are Smart DCC
Together we’re building a greener tomorrow
Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who’ll help us do it.
The role
Programme Support Office Manager
London or Manchester (hybrid working model, 2 days a week office based, 3 days remote)
Competitive Salary, car allowance, performance related bonus plus benefits
Fantastic opportunity to secure a role as a Programme Support Office Manager on a permanent basis. Programme Support Office Managers are part of the Programme Leadership Team acting as role models, setting standards for programme delivery, demonstrating thought leadership, supporting delivery transformation activity and coaching/developing project managers. The Programme Support Office Manager role requires a strong focus on line management, including the management and development of Programme Support Analysts.

What will you be doing?

• Develop and implement the PSO vision and strategy and ensure alignment of the PSO with the DCC strategic objectives.
• Promote project management best practices and continuous improvement within Service Delivery alongside establishing and enforcing project management standards and methodologies.
• Develop and maintain programme management frameworks, templates, and guidelines.
• Define and track key performance indicators [KPIs] for success and provide regular reports and updates to senior leadership on status, risks, and issues.
• Deputise for Programme Directors within DCC and at regulatory forums as and when needed on programme specific matters.
• Hold external suppliers to account on reporting, milestone completion and dependencies.
• Line Management, manage a small team of embedded PSO Analysts through:

What are we looking for?

• Extensive demonstrable experience leading programme support or project management offices in complex multi-faceted programmes involving multiple internal and external stakeholders including customer groups, and regulators and government and/ or public bodies.
• Extensive line management experience in a high pressure, challenging and ever-changing environment.
• Excellent communication skills (oral and written) with the ability to gain credibility with executive level stakeholders.
• Ability to use Microsoft Project and Excel to an advanced level.
• Proficiency in Project Management tools (e.g., MS Project, Clarity).

CAPITA OPPORTUNITY STATEMENT:

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.
Smart together
Our values and behaviours
Make a difference
We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.
Act with integrity
We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.
Be accountable
You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.
Rewards & Benefits
Get perks that work
Personal Development
Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.
Group income protection
Provides a continuous income if you’re unable to work due to illness or injury for more than 26 weeks.
Pension Plans
Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.
Flexible Holidays
Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.
Cycle to Work Scheme
We’re big on keeping things green. If you want to cycle to work, we’ll loan you the gear through salary sacrifice to make it tax-efficient.
Flexible working
As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.
Additional Benefits
Add more to your core
Unmind
Travel season ticket loan
Bonus
Medical cash plans
Life cover
Charity days
Childcare vouchers
Health screening
RAC discount
Vision Express discounts
Mobile phone discounts
Discounted gym membership
Retail and leisure discount

• Develop and implement the PSO vision and strategy and ensure alignment of the PSO with the DCC strategic objectives.
• Promote project management best practices and continuous improvement within Service Delivery alongside establishing and enforcing project management standards and methodologies.
• Develop and maintain programme management frameworks, templates, and guidelines.
• Define and track key performance indicators [KPIs] for success and provide regular reports and updates to senior leadership on status, risks, and issues.
• Deputise for Programme Directors within DCC and at regulatory forums as and when needed on programme specific matters.
• Hold external suppliers to account on reporting, milestone completion and dependencies.
• Line Management, manage a small team of embedded PSO Analysts through