Programme Support Officer

at  Medicines and Healthcare products Regulatory Agency

JOB SUMMARY

We are currently looking for a Programme Support Officer to join our Innovative Devices Function within the Healthcare, Quality and Access group.
This is a full-time opportunity, on a fixed term contract until March 2026 basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

JOB DESCRIPTION

Reporting to the Programme’s Senior Responsible Owner, the post holder will be responsible for providing efficient, effective, and proactive support to the MedTech Regulatory Reform Team. This includes organising and preparing meetings and events, ensuring they run smoothly and on schedule. The successful applicant will also act as the primary point of contact and manage the Devices mailbox, promptly addressing important communications and gathering input from team members as needed. Additionally, they will manage and coordinate a busy diary, ensuring that meetings are appropriately scheduled, and deadlines are met.
To excel in this role, the post holder will prioritise tasks as they arise, demonstrating a strong ability to multitask while maintaining a keen attention to detail. Coordinating correspondence is another essential aspect of their responsibilities, both to support internal and external communications and to ensure that all timescales are met effectively.
The successful applicant will actively support the team in engagement activities to convey key messages and foster a positive working environment. In terms of financial tasks, they will be responsible for processing invoices and raising purchase orders as directed, with the commitment to receiving necessary training to excel in this aspect of the role. Overall, the post holder is dedicated to contributing to the success and efficiency of the Devices team and MedTech Regulatory Reform Programme, in all aspects of its operations.

PERSON SPECIFICATION

Our successful candidate will:

• Working Together - Encourage joined up teamwork within own team and across other groups. Establish professional relationships with a range of stakeholders and collaborate effectively with all.
• Communicating & Influencing - Proven customer service skills to deal confidently and diplomatically with colleagues at all levels and external contacts.
• Organiser: Exhibits exceptional organisational skills in high-pressure, target-driven environments, consistently driving timely delivery of work while upholding the highest standards of quality, amidst conflicting deadlines and shifting priorities. Demonstrates the ability to influence outcomes and ensure excellence under demanding conditions
• Precise: you are detail focussed and endure everything is accurate and error free.
• Problem solver: You take a positive approach to tackling problems and find ways to identify effective solutions.

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!
Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.uk
Benefits

Alongside your salary of £31,064, Medicines and Healthcare Products Regulatory Agency contributes £8,999 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
• Privilege Leave: 1 day
• Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
• Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay
• Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
• Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP’s Pension Service Centre directly on 0300 123 6666
• Flexible working to ensure staff maintain a healthy work-life balance
• Interest free season ticket loan or bike loan
• Employee Assistance Services and access to the Civil Service Benevolent Fund
• Eligibility to join the Civil Service Motoring Association (CSMA)
• Variety of staff and Civil Service clubs
• On-going learning and development

Things you need to know

SELECTION PROCESS DETAILS

We use the Civil Service Success Profiles to assess our candidates, find out more here.

• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
• Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage.
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of Organiser.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

KEY RESPONSIBILITIES:

• Provide efficient and proactive support to the SRO and wider MedTech Regulatory Reform team, including organising meetings, events, and managing a complex diary to ensure deadlines are met.
• Serve as the primary point of contact, managing the Devices mailbox and addressing urgent communications.
• Coordinate and oversee correspondence to ensure the timely delivery of internal and external communications.
• Support team engagement initiatives, while processing invoices and raising purchase orders, with appropriate training provided